Dec 19 2020 04:33 AM
Hi, currently, when you transfert (or consult then transfer) the customer does not hear anything until the transfer party picks up. we have had many complaints fro our customers clients that they think the line is dead and hang up...
We tried on MS calling plan and Direct routing customers. I posted it on user voice but was interested in how other partners cope with this, maybe a workaround?
Dec 27 2020 02:49 AM
Dec 27 2020 04:34 AM
yes the first uservoice is actually mine :)
Just wanted to hear if anyone had a workaround, maybe using the SBC to capture the SIP code for transferring and giving the caller a tone. stuff like that :)
Dec 27 2020 05:29 AM
SolutionDec 27 2020 05:33 AM
Dec 27 2020 05:41 AM
Sep 09 2021 12:40 AM
I have the same issue as mentioned before. No Music on hold when transferring a call.
CAll'ers are hooking off, because they think the line is cut.
Dec 27 2020 05:29 AM
Solution