Hello there,
I have recently updated the email address linked to my MS live account from alex.wiaz@gmail.com (old address) to alexis@neatcloud.me (new address).
I am currently attempting to login to MS Teams with my new address on MacOS. As part of the login process, I am being asked to join a "TEST alexwiazgmailcom.onmicrosoft.com" organisation, with only one option: a button to "continue". This process then fails with the following error messages:
RequestId: a38393af-252d-4ad4-b0e3-2e7d6fc43eaf
Correlation Id:4b02ad3a-59c4-46e9-9d82-7f5e48187cc0
Timestamp:2021-04-07 11:56:47Z
Here are my issues:
- I do not know what this TEST organisation is (it seems to be linked to my old address).
- No MS Live account exist with my old address
- an MS teams account seem to exist with my old address. When attempting to login with it, I am being said I will be sent a unique code, which never lands in any of my inboxes (old or new)
- I have successfully created an MS Teams "personal account" on Android with my new address
I would simply like to have a single MS Teams personal account with alexis@neatcloud.me and be able to login to MS Teams on both Android and MacOS with it.
Some help/support would be greatly appreciated.
Many thanks
Alexis
PS: I am attaching a few print screens for further details.
