Feb 12 2021 04:09 AM
Feb 12 2021 04:09 AM
I have a CRM system written in WPF which runs on the same computer as the Microsoft Teams Application. I would like to implement Teams calling in my application in a simple manner. A button in my WPF application which when pressed would start teams dialing the recipient (ultimately could be a teams to teams call or teams to PSTN if the environment has been set up). I have looked at many examples but am still stumped by the approach.
I have seen the incidentbot on github but this requires a meeting to be setup, and in addition, the 'bot' is part of the meeting. All I am trying to do is do a 1-1 call without the system dialing me and the recipient into a meeting. Effectively just like me selecting the recipient in teams and click the call button. i.e. controlling the specific Teams app running on my PC.
I am trying to achieve the following:
- I would like to make the call from my application via (I am assuming the graph API) and teams responds.
- I would like to monitor the state of the call so I can respond within my CRM accordingly (call duration, when the call is disconnected etc.).
- I would also like to monitor Teams so that if there is an incoming call I can notify my CRM and appropriately respond.
I have gone through the various github repositories but i wanted to know if the above functionality is available simply via a registered bot and all call initiations and responses on status of the call can be handled by a registered web service (nothing installed in the Team app) or does it need an bot within the teams app?
I realize this is quite a broad and general question but I keep going round in circles but i would appreciate a recommended approach if there is one.
Many thanks in advance.
Feb 18 2021 05:19 AM
Feb 18 2021 07:47 AM
@Saonti-MSFTmany thanks for the reply. Yes I thought this was the case given all the examples and a few items on the wish list (i.e. monitoring all calls in a tenant). Just a final point, is there any way of not having the 'bot' appear?
All my work at the moment says 'bot' is calling you whereas i would like to have the bot initiate a call from person X to person Y.
Many thanks for the reply, just wanted to make sure i wasn't missing anything.
Feb 22 2021 03:09 AM
Apart from these, currently there is no way to generate a link that will initiate a call between two users. You can raise User Voice . Microsoft will always focus on customer’s feedback and experience, some new features would be added to the services based on customers' feedback in the future.