Sep 20 2021 12:53 PM
Sep 20 2021 12:53 PM
About 10% of our users are unable to log into our app from the Teams Windows Client. This does not occur on the Macintosh, IOS or Android.
When they attempt to log in, they are presented with a blank page and then Teams hangs. We found that doing an Office Repair seems to fix the problem.
We believe the issue is related to Microsoft's rollout of WAM and is specific to the Windows Teams client.
Sep 22 2021 05:47 AM
Sep 22 2021 06:35 AM - edited Sep 22 2021 06:37 AM
Can you check if user is having same behavior when doing Teams web client? Please check for console error. Refer this to check on Teams Desktop - Access DevTools on the desktop .
Let us know the microsoftTeams SDK version and Teams Desktop version that is installed.
Sep 22 2021 03:22 PM
Sep 23 2021 12:56 AM - edited Sep 23 2021 12:56 AM
Could you please error and share the error from console Teams Desktop client? Refer this Access DevTools on the desktop - https://docs.microsoft.com/en-us/microsoftteams/platform/tabs/how-to/developer-tools#access-devtools...
Sep 24 2021 09:18 AM
Sep 27 2021 09:28 AM
Sep 27 2021 11:07 AM
Sep 27 2021 11:46 AM
Thanks for the quick reply, we already have a bug raised for this. Concerned team is looking into it. I will let you know the updates.
Oct 08 2021 03:16 PM - edited Oct 08 2021 03:18 PM
Sorry, I don't have an ETA to share. Concerned team is looking into it. Issue is not faced by everyone and it is hard to repro the issue and see the actual cause. I will let you know as soon as I got any update.
Oct 11 2021 09:42 AM
Thank you for keeping us posted. We greatly appreciate that. Our engineer will be posting the findings that we are seeing to assist you with this bug. In the meantime, could you send me the Microsoft ticket# for this bug? We are being asked by our customer who is being impacted by this problem.
Oct 14 2021 12:25 PM
The customer has a Microsoft Senior Customer Success Account Manager that is requesting the case# so that they can review it on behalf of the customer/organization. Could you kindly reach out to Ed Capko with the internal case# for this bug? Thank you so much.
Senior Customer Success Account Manager
UC number: 604-693-7873 (calls office and cell)