Call log does not show resource account name and Teams not showing call controls.

Copper Contributor

resourceaccountshowsup (1).pngResourceaccountnamedoesnotshowsup (1).pngWe have a resource account created with Bot Id and a phone number is assigned to the resource account. When a caller dials the phone number, the bot accepts the call and invites the MS Teams user using invite API (ms graph SDK). After the user connects with the caller and completes the call, the Call log shows up in the team's client. however, the call log shows up actual caller number instead of the resource account name. previously it used to show up resource account name instead of the caller number. Also, for those call log with resource account name, call control options i.e., hold, transfer appeared in team's client, and call without resource account name, call control does not appear.

2 Replies
@ydahal1285 - Thanks for reporting your issue.
We will check this at our end and will get back to you.

@ydahal1285 -We have tested this this scenario using the below sample-
Microsoft-Teams-Samples/samples/bot-calling-meeting/csharp at main · OfficeDev/Microsoft-Teams-Sampl...
Could you please confirm, are you trying the same?
It is showing like below-
Screenshot 2023-07-17 172400.png