Technical Documentation

[Lana O'Brien]

The technical documentation for Service Manager consists of the Service Manager Documentation Library. The Library contains the following sections:

• What's New in System Center 2012 for Service Manager

  These topics describe new capabilities and changes in Service Manager for each released version.

• Planning for System Center 2012 - Service Manager

  This guide helps you understand the hardware and software requirements as well as software roles you need to prepare for Service Manager before deploying it for use in your organization.

• Deploying System Center 2012 - Service Manager

  This guide helps you deploy System Center 2012 – Service Manager in one of several different scenarios.

• Upgrading to System Center 2012 - Service Manager

  This guide shows you how to upgrade from System Center Service Manager 2010 to System Center 2012 – Service Manager.

• Upgrading System Center 2012 - Service Manager to System Center 2012 SP1

  This guide shows you how to upgrade from System Center 2012 – Service Manager to Service Manager in System Center 2012 Service Pack 1 (SP1).

• Upgrading System Center 2012 - Service Manager SP1 to System Center 2012 R2

  This guide shows you how to upgrade from Service Manager in Microsoft System Center 2012 Service Pack 1 (SP1) to Service Manager in System Center 2012 R2.

• Administering System Center 2012 - Service Manager

  This guide describes concepts that are important to Service Manager administrators, and it includes procedures that administrators perform to configure Service Manager after deployment to match the policies and requirements defined by your organization.

• Operations Guide for System Center 2012 - Service Manager

  This guide provides information about using the Service Manager console for day-to-day tasks that help desk personnel perform to manage their organization’s computer infrastructure.

• Authoring for System Center 2012 - Service Manager

  This guide describes the use, authoring, and customization of management packs, which enable customizations in Service Manager.

• Disaster Recovery Guide for System Center 2012 - Service Manager

  This guide helps you develop a recovery plan for potential software and equipment failures in your System Center 2012 – Service Manager environment.

• Cmdlets in System Center 2012 - Service Manager

  This reference is a comprehensive list of each cmdlet available for Service Manager. Each cmdlet in the reference has a description, syntax, parameters, and a Windows PowerShell example.

• Glossary for System Center 2012 – Service Manager

• This reference is a list of terms and definitions used in Service Manager that have meaning specific to Service Manager.

• System Center 2012 R2 Privacy Statement

  Contains the privacy statement from Microsoft for System Center 2012 R2 components, including Service Manager.

• Release Notes for System Center 2012 - Service Manager

  These release notes apply to the appropriate version of Service Manager in System Center 2012, and they contain descriptions and workarounds for known issues that you should be aware of before you deploy Service Manager.

• Release Notes for the Authoring Tool in System Center 2012 - Service Manager

  These release notes for the Authoring Tool in Service Manager contain descriptions and workarounds for known issues that you should be aware of before you install it.

For additional information about planning and designing your infrastructure for Service Manager, see the Infrastructure Planning and Design Guide for System Center 2012 – Service Manager

Downloadable Documentation

You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.