SSRS Reporting Services HTTP Error 503

%3CLINGO-SUB%20id%3D%22lingo-sub-1844883%22%20slang%3D%22en-US%22%3ESSRS%20Reporting%20Services%20HTTP%20Error%20503%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1844883%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20an%20attempt%20to%20repair%20a%20broken%20SSRS%20installation%20for%20Operations%20Manager%2C%20I%20have%20attempted%20a%20fresh%20install%20using%20SQL%20Reporting%20Services%202017%20(14.0.600.1669).%20When%20running%20OM%202019%20RTM%20Report%20Server%20(Setup%20version%26nbsp%3B10.19.10050.0)%20it%26nbsp%3Bchanges%20the%20SRS%20extension%20in%20the%20rsreportserver.config%2C%20the%20ReportServer%20web%20service%20stops%20working%20with%20503%20error.%26nbsp%3B%20Other%20discussions%20I%20have%20seen%20with%20similar%20issue%20suggested%20a%20newer%20version%20of%20SSRS%20(done)%20and%20others%20suggest%20turning%20off%20AV%20(done)%20and%20I%20am%20still%20seeing%20this%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20else%20know%20how%20to%20troubleshoot%20why%20the%20OM%20Extension%20would%20be%20giving%20the%20ReportServer%20a%20503%20error%3F%20I%20am%20wondering%20if%20some%20other%20aspect%20of%20the%20server%20hardening%20could%20be%20impacting%20it%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EOPSMGRSETUPWIZARD.LOG%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%5B12%3A24%3A01%5D%3A%20Always%3A%20%3AAdding%20WebConfigAppSetting%20to%20WebConfigFile%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3ASetting%20retry%20count%20to%3A5%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AMore%3A%205%20rety%20to%20go..%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AAddWebConfigAppSettingToWebConfigFile%3A%20Added%20AppSetting%20with%20a%20GroupId%20of%20209e08e0-0bb9-516b-5c3c-256e32c99e8f%20in%20the%20C%3A%5CProgram%20Files%5CMicrosoft%20SQL%20Server%20Reporting%20Services%5CSSRS%5CReportServer%5Cweb.config%20config%20file.%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Always%3A%20%3AAdding%20WebConfigAppSetting%20to%20ReportingService%20config%20file%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3ASetting%20retry%20count%20to%3A5%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AMore%3A%205%20rety%20to%20go..%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AAddWebConfigAppSettingToWebConfigFile%3A%20Added%20AppSetting%20with%20a%20GroupId%20of%20209e08e0-0bb9-516b-5c3c-256e32c99e8f%20in%20the%20C%3A%5CProgram%20Files%5CMicrosoft%20SQL%20Server%20Reporting%20Services%5CSSRS%5CReportServer%5Cbin%5CReportingServicesService.exe.config%20config%20file.%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Always%3A%20%3AReplacing%20SRS%20extensions.%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AReplaceSRSExtensionsWithOMExtensions%3A%20full%20SRS%20URL%20is%20%3A%20http%3A%2F%2FVSCOMSQL%3A80%2FReportServer%2FReportService2005.asmx%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AReplaceSRSExtensionsWithOMExtensions%3A%20MOM%20Server%20is%3A%20vscom.greenfieldsavings.com%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AReplaceSRSExtensionsWithOMExtensions%3A%20SRS%20Report%20Server%20Folder%20is%3A%20C%3A%5CProgram%20Files%5CMicrosoft%20SQL%20Server%20Reporting%20Services%5CSSRS%5CReportServer%5C%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AReplaceSRSExtensionsWithOMExtensions%3A%20RSSrvPolicy.Config%20File%3A%20C%3A%5CProgram%20Files%5CMicrosoft%20SQL%20Server%20Reporting%20Services%5CSSRS%5CReportServer%5Crsreportserver.config%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3ASetting%20retry%20count%20to%3A5%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AMore%3A%205%20rety%20to%20go..%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3ASetting%20retry%20count%20to%3A5%3CBR%20%2F%3E%5B12%3A24%3A02%5D%3A%20Debug%3A%20%3AMore%3A%205%20rety%20to%20go..%3CBR%20%2F%3E%5B12%3A24%3A03%5D%3A%20Debug%3A%20%3AReplaceSRSExtensionsWithOMExtensions%3A%20Restarted%20the%20service%3A%20ReportServer%3CBR%20%2F%3E%5B12%3A24%3A03%5D%3A%20Debug%3A%20%3ASetting%20retry%20count%20to%3A5%3CBR%20%2F%3E%5B12%3A24%3A03%5D%3A%20Debug%3A%20%3AMore%3A%205%20rety%20to%20go..%3CBR%20%2F%3E%5B12%3A24%3A04%5D%3A%20Warn%3A%20%3AMessage%3ASRSPolicySetter%20WebException%20Exception%3A%20The%20request%20failed%20with%20HTTP%20status%20503%3A%20Service%20Unavailable..%20Will%20retry..%3CBR%20%2F%3E%5B12%3A24%3A04%5D%3A%20Debug%3A%20%3ANow%20Sleeping%20for%20%3A%2060000%20milliseconds%3CBR%20%2F%3E%5B12%3A25%3A04%5D%3A%20Debug%3A%20%3AMore%3A%204%20rety%20to%20go..%3CBR%20%2F%3E%5B12%3A25%3A16%5D%3A%20Warn%3A%20%3AMessage%3ASRSPolicySetter%20InvalidOperationException%20Exception%3A%20Client%20found%20response%20content%20type%20of%20''%2C%20but%20expected%20'text%2Fxml'.%3CBR%20%2F%3EThe%20request%20failed%20with%20an%20empty%20response..%20Will%20retry..%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1844883%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOperations%20Manager%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Visitor

In an attempt to repair a broken SSRS installation for Operations Manager, I have attempted a fresh install using SQL Reporting Services 2017 (14.0.600.1669). When running OM 2019 RTM Report Server (Setup version 10.19.10050.0) it changes the SRS extension in the rsreportserver.config, the ReportServer web service stops working with 503 error.  Other discussions I have seen with similar issue suggested a newer version of SSRS (done) and others suggest turning off AV (done) and I am still seeing this issue. 

 

Does anyone else know how to troubleshoot why the OM Extension would be giving the ReportServer a 503 error? I am wondering if some other aspect of the server hardening could be impacting it?

 

OPSMGRSETUPWIZARD.LOG

[12:24:01]: Always: :Adding WebConfigAppSetting to WebConfigFile
[12:24:02]: Debug: :Setting retry count to:5
[12:24:02]: Debug: :More: 5 rety to go..
[12:24:02]: Debug: :AddWebConfigAppSettingToWebConfigFile: Added AppSetting with a GroupId of 209e08e0-0bb9-516b-5c3c-256e32c99e8f in the C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer\web.config config file.
[12:24:02]: Always: :Adding WebConfigAppSetting to ReportingService config file
[12:24:02]: Debug: :Setting retry count to:5
[12:24:02]: Debug: :More: 5 rety to go..
[12:24:02]: Debug: :AddWebConfigAppSettingToWebConfigFile: Added AppSetting with a GroupId of 209e08e0-0bb9-516b-5c3c-256e32c99e8f in the C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer\bin\ReportingServicesService.exe.config config file.
[12:24:02]: Always: :Replacing SRS extensions.
[12:24:02]: Debug: :ReplaceSRSExtensionsWithOMExtensions: full SRS URL is : http://VSCOMSQL:80/ReportServer/ReportService2005.asmx
[12:24:02]: Debug: :ReplaceSRSExtensionsWithOMExtensions: MOM Server is: vscom.greenfieldsavings.com
[12:24:02]: Debug: :ReplaceSRSExtensionsWithOMExtensions: SRS Report Server Folder is: C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer\
[12:24:02]: Debug: :ReplaceSRSExtensionsWithOMExtensions: RSSrvPolicy.Config File: C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\ReportServer\rsreportserver.config
[12:24:02]: Debug: :Setting retry count to:5
[12:24:02]: Debug: :More: 5 rety to go..
[12:24:02]: Debug: :Setting retry count to:5
[12:24:02]: Debug: :More: 5 rety to go..
[12:24:03]: Debug: :ReplaceSRSExtensionsWithOMExtensions: Restarted the service: ReportServer
[12:24:03]: Debug: :Setting retry count to:5
[12:24:03]: Debug: :More: 5 rety to go..
[12:24:04]: Warn: :Message:SRSPolicySetter WebException Exception: The request failed with HTTP status 503: Service Unavailable.. Will retry..
[12:24:04]: Debug: :Now Sleeping for : 60000 milliseconds
[12:25:04]: Debug: :More: 4 rety to go..
[12:25:16]: Warn: :Message:SRSPolicySetter InvalidOperationException Exception: Client found response content type of '', but expected 'text/xml'.
The request failed with an empty response.. Will retry..

1 Reply

@Levi Stevens 

hi 

is the IIS up and running ? 

can you access the default Page ==> http://localhost or https://Localhost

 

any kind of informationen / errors in the local IIS Log Files?