First published on TECHNET on Apr 25, 2010
This question comes up all the time – where’s the SCSM documentation? “Documentation” includes a lot of different stuff so here is a single index of everything out on the web. We’ll add to this over time as more things become available.
Overview:
http://www.microsoft.com/systemcenter/en/us/service-manager/sm-overview.aspx
Datasheet
Features and capabilities:
http://www.microsoft.com/systemcenter/en/us/service-manager/sm-capabilities.aspx
White papers:
http://www.microsoft.com/systemcenter/en/us/service-manager/sm-white-papers.aspx
Case studies:
http://www.microsoft.com/systemcenter/en/us/service-manager/sm-case-studies.aspx
Technical product documentation – online version:
http://technet.microsoft.com/en-us/library/ff461010.aspx
Technical product documentation – downloadable versions:
http://technet.microsoft.com/en-us/library/ff521367.aspx
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Document
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Description
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Link
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System Center Service Manager Planning Guide
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This guide helps you understand the hardware and software requirements as well as software roles you need to prepare for Service Manager before deployment it for use in your organization. Also in this guide are general guidelines that can help you plan for the better hardware and software performance and scalability.
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Download the Planning Guide
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System Center Service Manager Deployment Guide
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This guide helps you deploy System Center Service Manager 2010 in one of several different scenarios. The scenarios range from a simple one-computer scenario to a four-computer scenario that is designed to support production-type environments. In addition, this guide shows you how to register a Service Manager management group with the Service Manager data warehouse so that you can generate reports.
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Download the Deployment Guide
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System Center Service Manager Administrator’s Guide
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This guide describes concepts that are important to Service Manager administrators, and it includes procedures that Service Manager administrators must perform to configure Service Manager.
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Download the Administrator’s Guide
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System Center Service Manager Operations Guide
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This guide provides information about how to use the Service Manager console for day-to-day tasks that you perform to manage service desk functions for your organization’s computer infrastructure.
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Download the Operations Guide
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System Center Service Manager Authoring Guide
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This guide describes the use, authoring, and customization of management packs, which allow for customizations in System Center Service Manager 2010.
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Download the Authoring Guide
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System Center Service Manager Disaster Recovery Guide
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This guide provides information to help you develop a recovery plan for potential software and equipment failures and to help you recover from disasters that might affect your Service Manager management server.
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Download the Disaster Recovery Guide
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System Center Service Manager Job Aids
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Job aids are worksheets and resources that can help you create your deployment plan for Service Manager 2010 and to understand how MOF processes relate to Service Manager. They are designed for you to customize.
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Download the job aids
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SDK Documentation:
http://blogs.technet.com/b/servicemanager/archive/2010/07/09/update-on-scsm-sdk-documentation-n...
