This question comes up all the time – where’s the SCSM documentation? “Documentation” includes a lot of different stuff so here is a single index of everything out on the web. We’ll add to this over time as more things become available.
This guide helps you understand the hardware and software requirements as well as software roles you need to prepare for Service Manager before deployment it for use in your organization. Also in this guide are general guidelines that can help you plan for the better hardware and software performance and scalability.
This guide helps you deploy System Center Service Manager 2010 in one of several different scenarios. The scenarios range from a simple one-computer scenario to a four-computer scenario that is designed to support production-type environments. In addition, this guide shows you how to register a Service Manager management group with the Service Manager data warehouse so that you can generate reports.
System Center Service Manager Disaster Recovery Guide
This guide provides information to help you develop a recovery plan for potential software and equipment failures and to help you recover from disasters that might affect your Service Manager management server.
Job aids are worksheets and resources that can help you create your deployment plan for Service Manager 2010 and to understand how MOF processes relate to Service Manager. They are designed for you to customize.