First published on TECHNET on Nov 26, 2009
Here is the video capture of the demonstration that Kenon Owens did at TechEd EMEA demonstrating how you can use System Center Service Manager, Operations Manager, and Virtual Machine Manager together to manage a line of business application. In this demonstration you can see the same "HRWeb" distributed app designed in SCOM show up in SCSM as a managed service. There are multiple incidents related to the HRWeb service which have come in from end users via email, portal, or calling the help desk. These incidents can be correlated to the root cause of the problem identified by an Operations Manager alert related to the HRWeb web site. Kenon then leverages the power of the CMDB to identify that the computer hosting the HRWeb web site is a virtual machine. Guess where that info came from - you guessed it - the SCVMM MP for SCOM and then through the SCOM->SCSM CI connector. Kenon then uses the new Live Migration feature of SCVMM to restore service.