Solution: SCVMM 2008 P2V conversion fails with Error 2927 (0x8033801A)

Published Feb 14 2019 09:12 PM 51 Views
First published on TECHNET on May 06, 2009

When performing a Physical-to-Virtual (P2V) conversion to a clustered host with System Center Virtual Machine Manager 2008, it may fail with the following error:

Error 2927
A Hardware Management error has occurred trying to contact server %servername.
(Unknown error (0x8033801A))

Recommended Action
Check that WinRM is installed and running on %servername.  For more information use the command "winrm helpmsg hresult".

Note: The problem occurs when trying to perform a P2V to a clustered host.  If the P2V is attempted to a non-clustered host, it completes successfully.

Cause: This issue can occur if the clustered storage where the resulting VM from the P2V conversion is placed has an invalid character such as a "\".

Example:  This is commonly seen when clustered storage is named as follows:

"Disk E:\" instead of "Disk E".

Resolution: Change the cluster resource name to remove the invalid character.

More Information: To confirm this scenario, collect a trace using Dbgview.  This process is outlined in the following article:

KB970066 - How to collect traces in System Center Virtual Machine Manager

The exception noted in the trace log will be similar to the following:
00040598    272.28906250    [3344] *** Carmine error was: HostAgentWSManError (2927); HR: 0x8033801A

To look for this problem, search for the following string in the trace:

"Select * from MSCluster_ResourceToDisk"

Here is a sample link showing an invalid character:

[Select * from MSCluster_ResourceToDisk where GroupComponent='MSCluster_Resource.Name="Disk E:\"']

Mike Briggs | Senior Support Escalation Engineer

Version history
Last update:
‎Mar 11 2019 08:11 AM
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