Service Manager UR9 re-release - status
Published Feb 16 2019 03:11 AM 217 Views
First published on TECHNET on Feb 10, 2016

[Current State - 18th Feb 2016, 11AM IST] New patch for Update Rollup 9 is now available for download.

[State - 15th Feb 2016, 11AM IST] Beta testing is in progress. No issues have got reported so far, if this trend continues, then the re-release will happen by Wednesday (17th feb).

[State - 12th Feb 2016, 11AM IST] Updated UR9 bits are being shared with affected customers for their validation. Please reach us at if you are also interested in validating the bits.

[State- 11th Feb 2016,  11 AM IST] Updated UR9 bits will go into beta testing by tomorrow and will be made public after validation.


We would like to inform you that the re-release of Update Rollup 9 is pulled back after the reports of console crashes in non-English deployments. We are investigating the cause of the problem and request you to refrain from installing the existing UR9 patches (if you have already downloaded them), until the new updated patches are available from our side.

We have reports of two issues which we are actively looking into -

  • Update Rollup 9 (v 3079.571 - Released Jan 26th) is resetting the customizations because it replaces the following unsealed Management Packs -

    1. ServiceManager.IncidentManagement.Configuration.xml

    2. ServiceManager.ServiceRequest.Configuration.xml

    3. ServiceManager.ProblemManagement.Configuration.xml

    4. ServiceManager.KnowledgeManagement.Configuration.xml

  • Re-release of Update Rollup 9 (v 3079.601 - Released Feb 8th) is causing console crashes while opening forms in non-English Service Manager console.

We sincerely regret the inconvenience caused, and would like to assure you that providing UR9 is our top priority and we are actively working to resolve all the issues. We will use this blogpost as the medium to keep you regularly updated about the progress, and you can contact us at for any more queries or concerns.

Version history
Last update:
‎Mar 11 2019 10:28 AM
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