The Service Manager team is very pleased to announce the availability of
Service Manager Authoring Tool 2010
Service Manager Cumulative Update 2 (KB2193861) !
Thank you for your patience in awaiting this release. Below are details about the locations for download.
Be sure to read the installation instructions and follow the steps provided for each.
Service Manager Authoring Tool 2010 RTM version
The final release of the Service Manager Authoring Tool 2010 is available in the following 10 languages:
This version of the Authoring Tool is compatible with Service Manager 2010 + Cumulative Update 2 (KB2193861). Highlights of the features in this release are:
Class editor for creating and extending classes and relationships
Using the Authoring Tool, users can browse, edit, extend and inherit existing and new classes and relationships. This enables our customers to easily model new classes or tailor existing ones to their needs.
Forms designer for creation and customization of Forms
Users can customize Forms by modifying controls on the forms, editing the look and feel as well as lay out of the forms as per their business needs. Users can also create new forms from scratch for classes that don't have specialized forms associated with them.
Creating and customization of Workflows including several activities
Workflow authoring piece provides our customers an easy way to automate their IT processes. The Workflow activity library consists of Active Directory activities, Virtual Machine Management activities, Service Manager activities, PowerShell, VB, batch scripting activities and control flow activities. These activities enables our customers to create rich Workflows with no almost development work.
Management Pack bundling and sealing
This functionality enables our customers to package and transport their authored Management Packs and associated resources like Forms, Workflows, Images in convenient Management Pack bundle.
Details of all the above functionality can be found in the documentation that accompanies the Authoring Tool.