First published on TECHNET on Apr 05, 2011
Back in February we hosted a Service Manager Deep Dive Summit where the Program Managers from the product team presented on various topics in depth:
-
Incident and Problem Management
– Ketan Ghelani
-
Change Management
- Vladimir Bakhmetyev
-
CMDB & Connectors
– Marc Umeno
-
Reporting and DW Administration
– Chris Lauren
-
Customizations
– Travis Wright
All of these sessions were recorded and are posted up on the Web now. You can watch all of them on
Sean Christensen’s Vimeo site
or they are embedded below for your viewing enjoyment.
Incident and Problem Management
Change Management
CMDB & Connectors
Reporting and DW Administration
Customizations
