KB: System Center 2012 Data Protection Manager agent installation fails with error 319

[System-Center-Team]

First published on TECHNET on Jul 08, 2014

Here’s some information on a new KB article we recently published. The issue is that when you install the Microsoft System Center 2012 Data Protection Manager (DPM 2012) agent on a destination computer, the installation fails and you receive the following error message:

Install protection agent on name.domain.com failed:
Error 319: The agent operation failed because of a communication error with the DPM Agent Coordinator service on name.domain.com.
Error details: The RPC server is unavailable (0x800706BA)
Recommended action: 1) Verify that name.domain.com is remotely accessible from the DPM server.
2) If a firewall is enabled on name.domain.com, make sure that it is not blocking requests from the DPM server. Refer to the DPM Deployment Guide for more information on configuring the firewall for DPM.

Additionally, the DPM-Alerts event log displays the following event:

Log Name: DPM Alerts
Source: DPM-EM
Date: <date>
Event ID: 370
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: name.domain.com
Description:
Agent operation failed. (ID: 370)
The agent operation failed because of a communication error with the DPM Agent Coordinator service on name.domain.com. (ID: 319)

For all the details and a resolution, please see the following:

KB2981833 - System Center 2012 Data Protection Manager agent installation fails with error 319 ( http://support.microsoft.com/kb/2981833 )

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

Get the latest System Center news on Facebook and Twitter :

System Center All Up: http://blogs.technet.com/b/systemcenter/
System Center – Configuration Manager Support Team blog: http://blogs.technet.com/configurationmgr/
System Center – Data Protection Manager Team blog: http://blogs.technet.com/dpm/
System Center – Orchestrator Support Team blog: http://blogs.technet.com/b/orchestrator/
System Center – Operations Manager Team blog: http://blogs.technet.com/momteam/
System Center – Service Manager Team blog: http://blogs.technet.com/b/servicemanager
System Center – Virtual Machine Manager Team blog: http://blogs.technet.com/scvmm

Windows Intune: http://blogs.technet.com/b/windowsintune/
WSUS Support Team blog: http://blogs.technet.com/sus/
The AD RMS blog: http://blogs.technet.com/b/rmssupp/

App-V Team blog: http://blogs.technet.com/appv/
MED-V Team blog: http://blogs.technet.com/medv/
Server App-V Team blog: http://blogs.technet.com/b/serverappv

The Forefront Endpoint Protection blog : http://blogs.technet.com/b/clientsecurity/
The Forefront Identity Manager blog : http://blogs.msdn.com/b/ms-identity-support/
The Forefront TMG blog: http://blogs.technet.com/b/isablog/
The Forefront UAG blog: http://blogs.technet.com/b/edgeaccessblog/