KB: An Orchestrator RunBook is not created when users submit a Service Manager service request form

Published Feb 15 2019 10:51 PM 75 Views
First published on TECHNET on Aug 25, 2014

When users submit a Microsoft System Center Service Manager service request form that calls a Microsoft System Center Orchestrator RunBook, a RunBook seems to run, however a RunBook is not created or processed.

Additionally, you may see the following error in the Orchestrator RunBook Service trace log:

<MsgCode>_com_error</MsgCode>
<Params>
<Param>IDispatch error #3092</Param>
<Param>The XML parse error 0xc00ce513 occurred on line number 1, near the XML text "<Data><Parameter><ID>{80a3059b-1226-4870-aa85-6613e19f1119}</ID><Value>nnnn nnn nnn</Value></Parameter><Parameter><ID>{5760f6bd-348a-4560-834c-db71ad080863}</ID><Value>JobTitle</Value></Parameter><Parameter><ID>{52065c75-76ed-4a9d-aacc-abc0c5f80e6c}</ID><Value>Servers & Clients</Value></Parameter><Parameter><ID>{2bf229ae-fe93-49d9-966e-4895c9685e50}</ID><Value>LastName</Value></Parameter><Parameter><ID>{2bf8e7e5-039e-45ba-8b94-f07d258cc703}</ID><Value></Value></Parameter><Parameter><ID>{3c10a408-87ac-40dc-a95a-fe679824f9f1}</ID><Value>11/28/2014 12:00:00 AM</Value></Parameter><Parameter><ID>{dd2138dc-116d-4453-9af6-d42202c74827}</ID><Value>AB49362</Value></Parameter><Parameter><ID>{908fc0b5-b9b4-4d8c-bce7-970ca314a90d}</ID><Value>FirstName</Value></Parameter></Data>".</Param>
<Param>-2147217900</Param>
</Params>

This issue can occur if the XML file that is transferred from Service Manager contains an ampersand (&). This is one of the predefined entity references in XML and is not valid as a RunBook input parameter.

For all the details and a resolution, please see the following:

KB2993719 - An Orchestrator RunBook is not created when users submit a Service Manager service request form ( http://support.microsoft.com/kb/2993719 )

J.C. Hornbeck | Solution Asset PM | Microsoft GBS Management and Security Division

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Version history
Last update:
‎Mar 11 2019 10:10 AM
Updated by: