Introduction to Service Manager Course on Microsoft Virtual Academy

Published Feb 15 2019 06:51 PM 156 Views
First published on TECHNET on Jul 08, 2013
At the Microsoft Management Summit (MMS) a couple of months ago, the Microsoft Virtual Academy team recorded some of our Microsoft MVPs and other SCSM community experts as they provided introductory instruction on Service Manager on a wide range of topics.  The whole course put together provides a great way to get ramped up on Service Manager.

The topics for the course are:

  1. Architecture & Design
  2. Connectors
  3. Incident Management
  4. Problem Management
  5. Knowledge Management
  6. Automated Service Manager
  7. Extending Service Manager
  8. Change Management
  9. Release Management
  10. Service Requests
  11. Reporting & Data Warehouse

Best of all is that it is all FREE!  And you even get to earn Academy points and awards!

You can take the course at the Microsoft Virtual Academy here:

Thanks to all the volunteer presenters that contributed content to this course!

Version history
Last update:
‎Mar 11 2019 09:54 AM
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