Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new views where you would want the criteria to match the current user or a group the current user belongs to.
There is a way to do this in the management pack. The UI currently does not support this. So you will have to update the management pack xml.
1. Export the Management Pack that contains the view you want to update. To do this, In the Service Manager console, Go to the Administration->Management Packs view, Select the unsealed management pack and click Export in the task pane. For more information on exporting management packs see
Hacking Management Pack XML Like a Pro
2. Make a backup of the Management Pack in case you need to go back.
3. I will use the ChangeManagement.Views.ChangeRequestsAssignedToMe view as an example here.
4. Open the Management Pack in the editor and find the <Criteria> tag in the View that you want to update.