First published on TECHNET on Mar 11, 2013
Out of the box the relationship between a request offering and an incident or service request is displayed as a read only label control. The Monitoring and Management (M&M) team here at Microsoft had a need to be able to view
and change that relationship so they did a little form customization magic to expose it as an editable relationship.
See their blog post on the ‘Partner and Customer Solutions Blog’ for more details: