Here’s a quick video (less than 5 minutes) on how to extend the data model in SCSM using the authoring tool. In this particular example I show how to extend the Windows Computer class to add a new property to tracking the Account Departments ID. You can see how in just a minute or two I can extend the data model and then immediately start to use it in the console thanks to the generic form/extensions tab .
If you have the screen resolution to do it I recommend watching this video in 720p HD at full screen.
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