Customizing the Self-Service Portal Source Code Example #2–Hiding the Urgency Drop Down
Published Feb 15 2019 07:22 AM 248 Views
First published on TECHNET on Jun 17, 2011

Some customers have asked how they can hide the Urgency drop down on the self-service portal request form:

This is really easy to do provided the source code .

You just need to open the CreateRequest.cs file in Visual Studio and add these two lines of code and then compile and deploy using the instructions provided with the portal source code download.

Note: the incident urgency will always default to Medium.

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Last update:
‎Mar 11 2019 08:48 AM
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