A while back I wrote a blog post called
Breaking All the Rules: Reactivating Closed Incidents
. Although all the best practices say you shouldn’t do that kind of thing, there are just some cases where you need to break the rules. There are similar cases for Change Management. One of them which has been raised by customers a couple of times is when you need to be able to view the files attached to a Closed change request – usually for auditing purposes. There really is no harm in allowing somebody to view the files in a closed change request, but due to a bug we have disabled the View button on a change request when it is closed:
So – until we fix this bug – the only way to view those files after the change request status has been changed to Closed is to set the status back to Completed. When you are done looking at the files you can change the status to Closed again.
Here is a way (similar to the approach I described for incidents) that you can change the status of a Change Request.