Announcing System Center Service Manager 2010 RTM!!

[System-Center-Team]

First published on TECHNET on Apr 20, 2010

Just a few moments ago here at the Microsoft Management Summit, Bob Muglia, President of the Server & Tools Division at Microsoft, announced the RTM of System Center Service Manager 2010!   We actually hit the RTM milestone a few weeks ago, but managed to keep it under wraps until MMS so we could make a big the big announcement here in Las Vegas.

We’re also excited to announce a few other things:

·         At least 57 customers including many of our TAP and RDP customers are already deployed into production with Service Manager Beta 2 and RC.  Thank You!!!  Your contributions along this journey have definitely helped shape the product today and even into the future.

·         300+ customers have joined our RDP to get access to the training materials, mini-labs, and the Release Candidates

·         We have 11 partners announcing the availability of solutions built for Service Manager either in RTM or beta versions here at the Microsoft Management Summit.

·         Nearly 20 of our closest solution integrator partners are already trained up and actively implementing Service Manager at customer sites all over the world.

·         Microsoft has deployed Service Manager into production in Microsoft IT.  The operations team that runs Microsoft.com, Technet, MSDN, and Windows Update is using Service Manager for their day to day operations for incident and change management.  Xbox Live and the Microsoft Retails Stores and many operations, lab, and other engineering team across Microsoft are in the process of deploying Service Manager into production right now .

·         10% of the attendees here at the Microsoft Management Summit have already downloaded and deployed Service Manager for testing or even in some cases in production.

·         We will have a hosted lab environment where you can run through 5 different 1 hour+ labs to learn about and evaluate the product using just your browser.  More details on that by the end of the week!

·         A 180 day Evaluation of the Service Manager 2010 RTM is available right now! Download here .

·         Lastly, we had announced a couple of years ago that the target scalability for Service Manager was to manage an organization size of about 5,000 users/computers.  We are happy to announce that we have exceeded that goal by 10x!  Using hardware recommendations provided by our sizing tool and performance guidance document, you can use a single instance of Service Manager to run all of the features for an organization size of 50,000 users/computers!  Organizations larger than that size can scale even further by using better-than-recommended hardware, tuning the OS/SQL, use a subset of the features, or by deploying multiple instances of Service Manager.

Here are some of our favorite quotes from customers:

“We installed Service Manager and set up the connectors. In less than two hours, we had a useful, synchronized CMDB that we had not been able to duplicate with Remedy in all the years we have had it installed (more than 15 years).”

Glenn Cozine, Senior Technical Specialist and Project Manager, General Mills

“We’re looking at a definite reduction in the staff hours required to deliver high service levels. It will take half the time it used to for managing the change process, leaving more time to fix other problems.”

Matt Higham, Technical Strategy Consultant, Equinity

“(Service Manager) helps us gather better intelligence about our infrastructure, which enables us to better plan for hardware replacements, software upgrades, and other modifications to our infrastructure.”

Kristin Shulik, Product Manager for IT Management Services, Avanade

If you are here at the Microsoft Management Summit, please stop by our booth to talk to us, attend the labs on Service Manager, and especially check out the Service Manager sessions.  We have some really entertaining demos for you to check out!  Darko Vukovic just proved how easy Service Manager is to deploy by doing it blindfolded and even no-handed at one point!!  We have some exciting James Bond demos coming up in the Customizing and Extending Service Manager session too!

Here are all the Service Manager related sessions at MMS:

BB07 Beyond Service Manager - Partner Solutions Tuesday 11:45 AM - 1:00 PM, Titian 2206

BB08 Implementation, Architecture and Administration of a Service Manager Deployment

BB09 Service Manager Integration with System Center Thursday 8:30 AM - 9:45 AM, Titian 2301A

BB10 Extending and Customizing Service Manager Thursday 10:15 AM - 11:30 AM, Titian 2301A

BB11 Service Manager 2010: Drilldown Tuesday 2:15 PM - 3:30 PM, Veronese 2405

BB25 System Center Service Manager: Pre-assessment Considerations Thursday 4:00 PM - 5:15 PM, Titian 2301A

BB36 Service Manager: Data Warehouse and Custom Report Creation Thursday 2:30 PM - 3:45 PM, Bellini 2105

BH04 Real World Incident Management on microsoft.com Thursday 4:00 PM - 5:15 PM, Bellini 2005

BI03 Automating and Simplifying Compliance and Risk with System Center: Tour Compliance and Risk Mgmt with System Center Service Manager 2010 Wednesday 2:15 PM - 3:30 PM, Bellini 2105

BK10 SVT Audit Manager Unifying Operations, Security & IT GRC Auditing Wednesday 4:00 PM - 5:15 PM, Bellini 2005

BK12 Reducing TCO with Intel® manageability technologies and Microsoft® System Center products Thursday 10:15 AM - 11:30 AM, Bellini 2005

Lastly, we would like to thank all of our customers and partners both inside and outside of Microsoft for coming with us on this journey!  It’s been a long road, but we hope you like the result!