Jul 05 2021 09:39 AM
I have an external monitor connected to my Surface pro 7 . It's been connected since I purchased the surface and never had any issues until 2 days ago. The monitor stopped duplicating/extending my screen. I unplugged and re-connected and received an error message stating that it couldnt identify the monitor. I clicked on the error message and it opened the USB settings. After it opened the USB settings, I havent received the message since and there is no power whatsoever going to the USB-C. I tried charging my phone with the USB-C to USB-C and nothing.
Has anyone else experienced this? No errors in Device Manager and I tried uninstalling the battery driver like the support page says, but still nothing.
Jul 05 2021 09:45 AM - edited Jul 05 2021 09:46 AM
Hi @mmorante
I would like to inform you that the following message is a translation. I sincerely apologize for any grammatical errors that may occur in my message.
Can you tell me which adapter you use?
Are you using the Surface dock that Microsoft sells from its store.
Please keep me posted
Jul 05 2021 10:19 AM
Jul 05 2021 10:56 AM
Jul 05 2021 05:23 PM
Jul 06 2021 12:33 AM
Hi @mmorante
It is possible that the USB-C port is no longer functional, only Microsoft support will be able to tell you.
Here's a useful link for getting redress:
Please, keep me informed ;)