SOLVED

Surface Pro 3 won't power on

Copper Contributor

I've had this SP3 from new. It started to let me down 6 months ago. So I put it on the shelf and bought a 2nd hand SP7. Now that's letting me down too.

The problem with my SP3 is when you press the Start button, it will not start. Nothing happens.

I can't remember exactly what happened back when the problem began. I have 3x SP power adapters and with all 3 the light comes on when plugged in.

I've tried all the combinations of keys when starting. Still nothing happens.

I hadn't used it for 6 months. Then yesterday after I was having problems with my replacement SP7, I thought I'd try it again. And it started first time. I restarted it and it was still working fine. But then today when I tried to start it, back to nothing. I did not think to check the battery level yesterday. But it all seemed to be back to normal.

Maybe it's a failed battery. But whey would it start yesterday after 6 months on the shelf?

Other than that I can only assume it's a motherboard or memory issue. Either way it seems like not worth trying to repair now?.

1 Reply
best response confirmed by slees3215 (Copper Contributor)
Solution
The next day I decided to try pressing the power button again and it started again first time.
I noted this time the battery was still half charged. So a flat battery wasn't the reason it wouldn't turn on yesterday.
This time I was able to get the 6 months worth of Win 10 updates done.
I have continued to shut down and restart throughout the day. And it is now working every time.
It's as if it has completely cured itself...something I have not experienced with tech before.
I had previously given up on this laptop because it would not start.

I am no wiser about the cause. So will just wait until it happens again.
It seems like it could have been either, the button itself, software somehow, or the motherboard.
1 best response

Accepted Solutions
best response confirmed by slees3215 (Copper Contributor)
Solution
The next day I decided to try pressing the power button again and it started again first time.
I noted this time the battery was still half charged. So a flat battery wasn't the reason it wouldn't turn on yesterday.
This time I was able to get the 6 months worth of Win 10 updates done.
I have continued to shut down and restart throughout the day. And it is now working every time.
It's as if it has completely cured itself...something I have not experienced with tech before.
I had previously given up on this laptop because it would not start.

I am no wiser about the cause. So will just wait until it happens again.
It seems like it could have been either, the button itself, software somehow, or the motherboard.

View solution in original post