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surface laptop gen1, cannot use faceID nor PIN

%3CLINGO-SUB%20id%3D%22lingo-sub-760061%22%20slang%3D%22en-US%22%3Esurface%20laptop%20gen1%2C%20cannot%20use%20faceID%20nor%20PIN%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-760061%22%20slang%3D%22en-US%22%3E%3CP%3ESince%20I%20received%20the%20replaced%20surface%20laptop%20(the%20previous%20one's%20battery%20was%20swelling)%2C%20I%20cannot%20login%20via%20PIN%20or%20faceID.%20It%20always%20errors%20out%20%22the%20credential%20cannot%20be%20verified%22.%20I%20am%20in%20an%20enterprise%20network%20and%20AD.%20I%20tried%20to%20disable%20FaceID%20then%20reenable%2C%20or%20change%20local%20group%20policy%2C%20none%20of%20them%20fixes%20the%20issue.%20Shall%20I%20get%20a%20new%20surface%20laptop%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F123787i240DEB0DB06625B2%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22IMG_4434.JPG%22%20title%3D%22IMG_4434.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-768857%22%20slang%3D%22en-US%22%3ERe%3A%20surface%20laptop%20gen1%2C%20cannot%20use%20faceID%20nor%20PIN%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-768857%22%20slang%3D%22en-US%22%3EThe%20issue%20has%20been%20resolved.%20It%20turned%20out%20the%20AD%20admin%20added%20the%20computer%20object%20into%20the%20wrong%20domain.%3C%2FLINGO-BODY%3E
RobinShi
New Contributor

Since I received the replaced surface laptop (the previous one's battery was swelling), I cannot login via PIN or faceID. It always errors out "the credential cannot be verified". I am in an enterprise network and AD. I tried to disable FaceID then reenable, or change local group policy, none of them fixes the issue. Shall I get a new surface laptopIMG_4434.JPG

1 Reply
The issue has been resolved. It turned out the AD admin added the computer object into the wrong domain.
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