Microsoft Tech Community Live: Surface Edition
February 15, 2022, 08:00 AM - 12:00 PM (PST)

Another battery question or, rather, suggestion.

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Regular Visitor

I have a Laptop Studio i7.  It works just fine even when I update the Windows 11 (or 12 or 13 whatever it is) from the Dev channel.  I am also a doctoral student and write a lot and DL and read a lot of pdfs to OneNote with the magic slim pen 1 and 2 highlighter.  All this is working well.  The problem is battery management.

 

One of the complaints we all have had over time, and not just on Surface products, is long-term battery capability.  For some of the recent Surface products, there is the caution that if the battery is plugged in all the time without being discharged to less than 50% or lower it will fail sooner than it should.  So MSFT developed and installed Smart Charge.  It's either part of Windows code or part of the firmware.  At any rate on my Laptop Studio, it is on virtually every day.  I can use the Surface app to pause it, but it will automatically come back on in a day or so and will not let the computer charge to more than 80%.  In fact, if the computer was at 5-10% when I started the charging process, and I put Smart Charge on 'pause' my laptop will go quickly (okay, hours but it is still comparatively quick) to 100%.  If that happens at night and I am asleep, for example, it will reach 100% then after a while plugged in at 100% Smart Charge will come on and the charge level drops to 80% and does not budge.  So, on getting up in the morning and I grab the computer and go, I am only starting the day at 80% which really irritates the owner of a $3000 ($2699 plus 9.8% state sales tax) electronic wonder but which can only cause wonder for 6 hours of fieldwork instead of the promised 12-16.

 

I fully understand the intent of what Panos is trying to do to make Surface products top-of-the-line.  I even applaud it!  Our battery technology WILL get even better, but the execution of this particular approach to battery longevity is, in my view, flawed.    There are just too many times where I have purposefully planned and executed a full charge up, only to grab the computer with 80%. 

How about we have the ability to not just Pause Smart Charge but stop it or Pause it for a specified time up to, say, one month?

 

(Warning - Sarcasm alert!)  By the way, where did the 20% charge go?  The charge level was at 100% one second, then Smart Charge initiated, then 80% on the taskbar indicator as well as the battery section of Settings.  And that is great new science. Just think, to have invented an ability to consume an exact amount of power inless than a nano-second without heat production, photon production, or matter destruction. Is this not the same as boosting some unassuming electron into an FTL state?  And with quantum entanglement, that means the second electron in some asteroid in Epsilon Eridani has just boosted to FTL without the addition of any energy.  Wow, the next Surface product will not be a computer.  And Jeff Bezos' chemical rocket will be way behind the times and the Surface AI automobile will be 0 to 60 in Car and Driver in NO time at all. Humor aside, I am trying to use sarcasm to indicate that the information flow from computer to human is incorrect - whatever the good intent.  

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