Service & repair for Surface devices
Published Nov 02 2022 04:02 PM 2,344 Views
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Thoughtfully designed with premium craftsmanship and high-quality hardware, the latest Surface devices are easier to repair and maintain, with more replaceable components and flexible choices in service. 1

 

Microsoft continues to innovate its serviceable designs to get the most out of Surface devices. Commercial customers can choose how to service their devices to solve issues quickly and minimize device downtime, whether through customer self-repair,2 trusted Microsoft in-region repair, or a growing Authorized Service Provider (ASP) network. For documentation about service options and replaceable components across all Surface devices, see Surface for Business service and repair.

 

Surface repair videos

Designed to be used in conjunction with the Surface Service Guides documentation, the following videos from Surface engineers show how to disassemble and remove replaceable components. This page will be updated with videos for the latest Surface devices.

 

Surface Pro 9

 

surface-pro-9-repair-video.png

 

Contents

  • Introduction
  • Removing SSD
  • Debonding and removal of the display
  • Removing Surface Connect cable
  • Removing thermal module
  • Removing battery
  • Removing power and volume buttons
  • Removing speakers
  • Remove Wi-Fi and sensory deck
  • Removing motherboard
  • Removing kickstand

 

Surface Laptop 5

 

surface-laptop-5-repair-video.png

 

Contents

  • Introduction
  • Removing feet
  • Removing keyboard assembly
  • Removing SSD
  • Removing display assembly
  • Removing thermal module
  • Removing Surface Connect Port
  • Removing motherboard
  • Removing audio jack
  • Removing speakers

 

Surface Studio 2+

 

surface-studio-2-plus-repair-video.png

 

Contents

  • Introduction
  • Removing C cover
  • Removing B cover
  • Removing thermal module
  • Removing RSSD
  • Removing power supply
  • Removing motherboard
  • Disconnecting monitor
  • Removing fans
  • Removing speaker

 

Surface Laptop Studio

 

surface-laptop-studio-repair-video.png

 

Contents

  • Feet and the cosmetic plate
  • Remove the D plate
  • Remove the SSD
  • Battery cable
  • Display module
  • Remove the cable guides
  • Surface connect port and the audio jack

 

Surface Laptop Go 2

 

surface-laptop-go-2-repair-video.png

 

Contents

  • Removing feet
  • Removing keyboard assembly
  • Removing battery
  • Removing thermal module
  • Removing antennae
  • Removing display
  • Removing SSD
  • Removing Surface Connect port
  • Removing PCBA
  • Removing fan assembly
  • Removing speakers

 

Surface Laptop SE

 

surface-laptop-se-repair-video.png

 

Contents

  • Disassembly
  • Removal
  • Component removal

 

Surface service & repair reference

This downloadable PDF lists serviceable components for all Surface devices.

 

 

References

1. Availability of replaceable components and service options may vary by product, by market, and over time. See Microsoft Service Guides at Download Surface Service Guides from Official Microsoft Download Center.

2.Customer self-repair is only available on Microsoft devices with a replaceable component per the product’s technical specifications. Microsoft recommends that self-repair be performed by technically inclined individuals with the knowledge, experience and required tools, while following a Microsoft Service Guide. Opening or repairing your device can present various risks, such as electric shock, device damage, fire and personal injury risks, and other hazards. Use caution if undertaking do-it-yourself repairs. Further, any resulting damage caused will not be covered under Microsoft’s Limited Hardware Warranty or purchased protection plan.

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Last update:
‎Feb 02 2023 03:35 PM
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