Jul 30 2020 06:59 AM - edited Jul 30 2020 07:02 AM
Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens.
Anybody experiencing something similar or any suggestion on troubleshooting?
I've already reinstalled the app.
Jul 30 2020 08:23 AM
Hello @Kiril,
We are getting reports that this seems to be affecting some customers so we are looking into it.
It seems that in some cases, this works if the user logs into My Meetings and Files before launching the Whiteboard. A few relaunches of the app might be necessary, though. I hope this helps while we investigate and mitigate this issue
Thank you,
Cezar
Jul 30 2020 08:27 AM - edited Jul 31 2020 12:50 AM
@Cezar Cretu thank you! Usually, our users never sign in when they use the surface hubs. They just start the whiteboard app (I assume the user which is assigned in the settings is starting the app in the background).
EDIT: After a user logs in it works - it takes a few seconds to login
I also tried to login with my user on the surface hub, and start the app multiple times, but still no success.
Jul 30 2020 06:59 PM
Jul 30 2020 11:38 PM
@Kiril Same issue here on different device Surface HUB 'Gen 1' or 2S
Jul 31 2020 12:43 AM
@Vincent Sokdo you know which update in particular?
Jul 31 2020 12:45 AM
@Kirilwe found that if you sign in before launching the whiteboard app this allows the app to launch
Jul 31 2020 12:46 AM
@Cezar Cretuis this also an issue with the new build? https://techcommunity.microsoft.com/t5/surface-it-pro-blog/new-surface-hub-os-update-released-for-pu...
Jul 31 2020 12:47 AM
@ljbopen I just tried it, and you are right. When you login with a user you can start the app. Takes a few seconds to launch, but it is a workaround.
Jul 31 2020 12:59 AM
Hello,
A fix has been developed and now in testing. It will be rolled out in the following days. It would be great if you could confirm once it's applied and tested out.
Thank you,
Cezar
Jul 31 2020 01:10 AM
Aug 03 2020 12:48 AM
SolutionAug 03 2020 05:03 AM
Aug 03 2020 06:22 AM
@Cezar Cretu Installed the update. Whiteboard app launches successfully.
May 10 2021 04:35 AM
May 10 2021 05:37 AM
May 10 2021 06:43 AM
May 10 2021 11:56 AM - edited May 10 2021 11:56 AM
We have the same problem. 22 surface hub 1 having this issue in our estate. When will this be fixed.
May 10 2021 04:33 PM - edited May 10 2021 04:35 PM
Had a Surface Hub 2S 50 inch demo scheduled this morning with a client that came to the office just to see it. I've tried to resolve it all day but I'm still stuck at Signing you in...
May 11 2021 01:29 AM
Aug 03 2020 12:48 AM
Solution