May 11 2021 07:31 AM
I have 63 hubs on campus, maybe one of them gets past the white board sign in screen. I've uninstalled/reinstalled white board, checked for updates, uninstalled/reinstalled Teams. None of my usual hub fixes are working on this. I'm opening up a ticket with Microsoft, but was hoping anyone else had any ideas or other fixes I can try.
May 11 2021 09:09 AM
@jmarquez I'm suddenly getting the same result on every one of the Surface Hubs I've tried in my organization...we have nearly 200. Same as you, I've reset the app and tried all the other usual remedies but nothing has changed. I'm going to have to open a ticket with Microsoft as well.
May 11 2021 10:53 AM
May 11 2021 12:41 PM
@jmarquez The MS rep I spoke to verified that it was a bug in the Whiteboard app and they released a newer version early this afternoon CDT to address it. Endpoint Manager is automatically pushing the update for me, but I was also able to manually update by opening the Microsoft Store and then going to the Microsoft Whiteboard product page. This results in app version 21.10405.5658.0 being installed which solved the issue for me. Good luck!
May 12 2021 01:50 AM
Hello everyone,
@JesseYWilliams is correct, the Whiteboard app version that resolves this is 21.10405.5658.0
Please check if this is installed and working. If not, check for Windows Store updates if you have a previous build.
Best regards,
Cezar
May 12 2021 08:19 AM
Oct 04 2022 06:50 AM