Feb 12 2020 12:58 PM
Feb 12 2020 12:58 PM
We just installed a new Surface Hub 2 in the environment, ran all the Windows Updates and then proceeded to follow the following article
https://docs.microsoft.com/en-us/MicrosoftTeams/teams-surface-hub with the USB method.
Once we changed to Mode 2 and rebooted, the Surface Hub 2 device says "Getting ready for the next session." followed by "Your device needs an update. Restarting to finish it up." It then reboots and this cycle goes on and on forever. At this point in time we are doing a reset of the device because we need the room operational, however there seems to be limited documentation on what this could be.
Frustrating since it's not even a day old and issues are happening.
We've launched a support case:
Support request number:
Anyone have any ideas?
Feb 13 2020 02:17 AM
We are aware of this issue and it is still under investigation. There are a couple of workarounds to make this work. Either configure the device with TeamsMode1 which will start Teams as primary conferencing app while allowing your users to join Skype meetings too, or configure TeamsMode2 using Intune as described in this article
Feb 13 2020 08:11 AM
Unfortunately there's no ETA on this yet as it's hard to reproduce the issue at will.
Apr 28 2020 02:57 PM
Apr 28 2020 03:00 PM
Apr 29 2020 07:28 AM
Once the device is reset, you can push the .ppkg file through MDM as the issue doesn't reproduce in this way (https://docs.microsoft.com/en-us/MicrosoftTeams/teams-surface-hub#option-2-configure-via-mdm-such-as...)
Jul 01 2020 07:09 AM
@Cezar Cretu has this been resolved yet or still a known issue? It's been another two months since anything on this thread. Also seeing another issue that another has which I posted on over here - https://techcommunity.microsoft.com/t5/surface-hub/surface-hub-2-your-device-needs-an-update-restart... Seems the Surface Hub2 is in need of an update. For such an expensive device, you'd think it would get some attention.
Jul 01 2020 09:06 AM
We do have a fix for this which will be released with the next major OS update. There is no ETA on this just yet but it's not very far away.
For the time being, you can use one of the workarounds: use TeamsMode1 instead or push the TeamsMode2 configuration through MDM.