Jul 20 2017 04:35 AM
good morning, my surface hub 55 at startup msg "no bootable device or not present"
hd ssd is online but not start
recovery procedure 3 on/off does not work
Jun 05 2018 12:40 AM
I have same issue here.
Microsoft!! please help!!
Jun 06 2018 05:34 AM
Hi @Andrea Petroni and @環邑 Tommy -
For an error like this, if you can't get into the recovery partition (which is unlikely given the error message) then you should first and foremost try the Surface Hub Recovery Tool.
You can find instructions here and the tool can be downloaded from here. Note that this will ONLY work on the OEM SSDs that come with the Surface Hub.
If this doesn't work, then you'll need to raise a support ticket with Microsoft using Surface Hub support here.
Thanks
Dan
Jun 27 2018 09:00 PM - edited Jun 27 2018 09:02 PM
same issue with my customer's hub, reset the hub by cloning the SSD using the GOLD Image
OOB setup completed successfully but if the hub is idle for 10-15mins it goes blue screen, restarted the hub and tried to get the support logs and goes blue screen immediately
escalated the case to Microsoft Support and they will just send a new SSD drive, hopefully it will fix the issue (finger crossed)