Nov 20 2019 10:12 AM
Hello,
we just received a Surface Hub 2s. However, we noticed two severe problems.
1) The Edge browser is extremely slow for some web-pages. We have an older Surface Hub v1 84" and everything works fine there.
2) Because of it we just installed the preview version in hope, that an update to Edge would solve the problem. However, it neither did solve the issue but now we can not even open the Settings app anymore. It asked for the username and password and then does not open the Settings app.
Would be great to get some help on both issues.
Thanks,
Tim
Nov 20 2019 06:14 PM
have you completed the windows update for the SH2S?
you can perform SH recovery if your hub is not functioning very well
https://docs.microsoft.com/en-us/surface-hub/device-reset-surface-hub
Nov 21 2019 07:50 AM
Thanks @Jon Calutan
The problem is, that I can not even open the settings dialog. After I enter the correct password, I just get a blank screen.
Nov 25 2019 01:25 AM
Hello @kraskat
The password issue happens when the device is Azure AD joined and there is no internet connection available to check the credentials. Can you try connecting with the cable to an open network and check again?
In regards to the website you mentioned, given that it works well with a V1 device and we can exclude the site optimization for Edge, it might also be the network. Is this a public site or an intranet one?
Try connecting to the same network as the other device and see if there is any improvement. There is no difference between the two device versions in regards to Edge
Thank you,
Cezar
Dec 08 2019 02:58 PM
Please note that for Surface Hub 2S, the reset and recovery instructions are here.
There are new (and better!) recovery options for Surface Hub 2S.