Jun 18 2020 03:08 PM
Has anyone seen this issue when a user clicks end session, it then prepares for the next session then a screen comes up "Your device needs an update. Restarting to finish it up..." then it reboots. It does this every single time someone clicks end session. There are no updates to be done so not sure what's going on.
Shaun
Jul 01 2020 06:23 AM
We just set up a Surface Hub 2 in our organization and we are experiencing the same exact issue! The device is totally up to date but ending a session causes it to reboot to install updates. @ShaunEDM
Jul 01 2020 07:04 AM
@dorce370 while I'm not happy it's happening to you, I'm at least glad I'm not the only one. Our device is only 6 months old and it's been doing it since day one. We are setup with Teams Mode 1 as we tried Teams Mode 2 when we first got the device but that put it in an endless loop. So Teams Mode 1 stays and works. I'm hoping more people have this issue and while it's not preventing the use of the device, it's annoying and really shouldn't be happening. An update is needed.
Jul 01 2020 09:34 AM
Sigh, we had the same issue with Teams Mode 2! I ended up having to Factory Reset the Hub in order to fix that issue and we are also currently using Teams Mode 1. I agree, it is annoying and hopefully an update will fix the issue. @SGuthrie
Aug 18 2020 02:14 AM
@dorce370 I have the same problem in Teams Mode 2 - is there any solution for this other than factory resetting the unit as currently stuck in constant reboot cycle.
Aug 18 2020 02:25 AM
Hello @jrplex,
This is a known issue, affecting some of the devices. There is a fix in the new Surface Hub Team 2020 update which uses a different method of Teams configuration. This is currently in preview but we confirmed it fixes the issue.
In the meantime, the workaround is to either configure Teams Mode 2 via Intune or use Mode 1 instead.
Thank you,
Cezar
Aug 18 2020 02:28 AM
@Cezar Cretu Thank you for the reply Cezar, I don't have the device enrolled in Intune at the moment so I guess my only option is to factory reset the device to get it working again? It is currently constantly rebooting so I have no option to load a new package to force it into Teams mode 1
Aug 18 2020 02:30 AM
Mar 04 2021 06:46 PM
Mar 04 2021 06:49 PM
Mar 05 2021 12:36 AM
Mar 05 2021 07:20 AM
Thanks @Cezar Cretu , glad to hear that. I just checked with my team and it appears to be resolved. We have another issue but unrelated to this thread.
Mar 05 2021 10:57 AM
@Cezar Cretu Looks like we spoke to soon. Same behavior is happening. What now?
Mar 08 2021 05:16 AM
Mar 09 2021 10:23 PM
Mar 18 2021 08:59 PM
Upgraded to 20H2 /Azure AD and Intune Managed
Can not set Teams under Settings > Surface Hub > Calling and Audio > Default app for meetings and calls. ?
Set to SFB.
Mar 19 2021 05:57 AM
Hello @AusSupport180,
Looks like this is managed by Endpoint Manager. Can you check if you already have this policy configured? I can't say for sure if that is the case, but it's where I'd start.
If not, please open a support case and an engineer will assist you
Thank you,
Cezar
Mar 25 2021 06:35 AM
Mar 25 2021 06:37 AM
@ADoran That's incredibly frustrating to hear that even with the latest OS this has not been resolved. With how much money these devices are, you'd think a stable operating system would be available. We just sent ours back to Microsoft because the whole screen basically had ghosting like an old CRT monitor. So our team will have to do a new setup on the replacement device when it comes in. I'll report back and see if we experience the same.
Mar 25 2021 06:42 AM