SH1 Error retrieving scheduled meetings when login

[AusSupport180]

Hi,

We have a few surface hubs in the office. When a user signing in to view their calendar, they cannot view meeting entries and display an error retrieving scheduled meetings. 

[#2]

Hello @AusSupport180 ,

The process relies on Graph Explorer - Microsoft Graph to pull a user's scheduled meetings. This only works if the mailbox is hosted in O365.

If the users mailboxes are hosted online, can you ask them to login to Graph Explorer - Microsoft Graph and run "my events for the next week" under Outlook Calendar? Check if there are any differences from a desktop vs Surface Hub Edge browser.

Thank you,

Cezar

[#3]

Hi Cezar,

I did on my computer with that user and no issues with Graph Explorer. Do I need to run this from SH as well?

This is not happening all the time. Same surface hub at the same time someone else can logging and can retrieve the calendar successfully?

[#4]

Hello,

So only specific users are not able to retrieve the calendar from the Surface Hub or does it work intermittently for them?

Thank you,
Cezar

[#5]

Work Intermittently. I’ll run Graphs Explore on Surface hub check let you know.

Is there any event or log to find this ?

[#6]

@aussupport Please find the attached error when run the Graph Explore with the account. But same time other users can login without any errors? 

User specific or calendar permission issue?

[#7]

It's not clear, looks like you need to approve permissions when running the query. Still, it's related to the user, not the device

Best regards,
Cezar

[#8]

I already gave the permission but it not working

[#9]

Hello @aussupport,

Please open a support case as this needs a close lookup at the user

Thank you,

Cezar 

[#10]

Sad to say Surfacehub team is saying its an Azure Issue and nearly 4-5 weeks...

[#11]

Users were able to retrieve their scheduled meetings till recently.

Our environment hub is AAD joined,
Users are on prem for AD and Exchange.

Trying to determine what might have changed for it to stop working

I noticed warnings related to user device registration in the log file

Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ :( Yes
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: No
Windows Hello for Business post-logon provisioning is enabled: Yes
Local computer meets Windows hello for business hardware requirements: Yes
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: No
Machine is governed by none policy.
Cloud trust for on premise auth policy is enabled: No
User account has Cloud TGT: Not Tested
See https://go.microsoft.com/fwlink/?linkid=832647 for more details.

[#12]

@Cezar Cretu 
Please could you look into this issue and provide your comments
Experiencing this issue recently not sure what have changed. 

Hubs are AAD joined but users retrieve their calendar schedules from on prem exchange 
Noticed some users on getting similar issue resolved with an Hub OS upgrade but I don't believe that is the case if I log into the hub with a user id on ExO the retrieval works and hub is on 10.0.19045.3693

It is only the schedule retrieval that is broken, recent files from onedrive works
I have opened a ticket with MS Surface team didn't go anywhere

came across this diagram do you know if the Hub also use the autodiscover process to retrieve schedules from on prem exchange?

Our users using Teams on laptops currently retrieve their schedules and it works