Pens Stopped Working on the Surface Hub

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Occasional Visitor

We have a hub that one pen stopped working, so we used the other pen.  Now that pen has stopped working too.  We brought a pen from another hub and it works fine.  So it is definitely the pen….  Any suggestions?

3 Replies
Jump on the Surface Hub website and log a warranty fault for the pens.
Also, is there any chance people are putting the pens in the wrong way and they're going flat?
+1 for upside down pens not being charged, my users do that all the time and it drives me nuts.
As per the other replies, check that it has actually charged (users always put them in upside down), otherwise raise a warranty call here: https://support.microsoft.com/en-gb/help/4037644/surface-contact-surface-warranty-and-software-suppo...