Microsoft Tech Community Live: Surface Edition
Feb 15 2022, 08:00 AM - 12:00 PM (PST)

KB4015217 failing to install on Surface Hub

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I am seeing KB4015217 failing to install on my Surface Hubs.  Normally if updates were failing I would go to C:\Windows\SoftwareDistribution\Download and delete all the subfolders and files in the Download folder but I wanted to post this to this group to see if anyone else has seen this before I do. 

3 Replies

I'm having the same problem.  Were you ever able to fix it?

The Surface Hub was having some glitchy video performance also, so I ended up restting the device.  After the reset, the patch applied.  

We have the same issue with 2 of ours, we haven't done a full reset but we might be doing that soon anyway. Or hopefully Creator Update will have an inclusive roll-up that will make that unnecessary. 

 

If someone has a one-off fix that works (other than a full reset), please let us know. Thanks!

 

Chris