Jun 23 2017 08:36 AM
It seems like after the last update the Surface Hub can not send emails, e.g. sharing the contents of the Whiteboard at the end of the meeting. When I click the "Share" button and select email the [send email] button is grayed out and next to it this message: "You can't send email now because of an internal error". Any ideas?!
Jun 26 2017 12:24 AM
Oct 23 2017 04:39 PM
I am seeing the same message on our Surface Hub, is there a support link I can contact?
Oct 23 2017 04:41 PM - edited Oct 23 2017 04:41 PM
Hi Jon, our Surface Hub is experiencing the same error, were you ever able to find a resolution?
Thank you.
Oct 23 2017 11:35 PM
Oct 24 2017 07:48 AM
We have a issue with email not working on one of our hubs. When we disabled Wi-Fi on the hub it worked but when we enabled Wi-Fi it stopped working. The surface in the next room works correctly and is patched to the exact same levels for windows updates and store apps. We are investigating at the moment.
Oct 24 2017 08:31 AM - edited Oct 24 2017 08:31 AM
Interesting, thanks for the comment, you reset the password in Active Directory?
Oct 24 2017 08:35 AM
No we just turned off the Wi-Fi and it worked. Turn on Wi-Fi with the exact same user and password and it stops.
Oct 27 2017 09:34 AM
HI Daniel, I am seeing the same problem on our Surface HUb, can you let me know where you reset the account password? We have an AD account for the HUB but it is set to "Password Never Expires". I am wondering if there is another account for it I need to update. Thanks you!
Nov 30 2017 09:41 AM
Thanks. Same thing here. Turned off WiFi and it started working again. It apparently prefers to use WiFi for email.