Microsoft Tech Community Live: Surface Edition
February 15, 2022, 08:00 AM - 12:00 PM (PST)

Cannot send email now because of an internal error on Surface Hub

Occasional Contributor

When we use the white board for example and want to attach the contents of the whiteboard in an email, we get an error saying "Cannot send email now because of an internal error"    Has anyone seen this before and/or have any suggestions?   Thank you


I have included a screen shot.

4 Replies
Hi, We have the same issue. Our env: O365. What helps it is going to settings, device account and enter again password for UPN. Have you found any other solution?
Hi Thomas, do you use Intune in your env?

We have the same issue. Around half of our 55" & 84" hubs have this "internal error" message. They're all configured the same way and it used to work, so assume a recent update broke it.

Just to add, the suggestion by Ireneusz resolved the issue. We're using O365 and the hubs are managed by Intune. We've had them just over a year, so maybe something to do with the passwords expiring?