Sep 07 2017 11:07 AM
We have on-prem a Surface Hub configured which was working perfeclty up to a few days ago.
For some reason, it cannot login anymore to the calendar and mail account associated with it.
When trying to go to settings to vaerify connectivity, and after introducing the admin login (which is correct, as it is the same login I use to log on to the domain), it gives the message:
"The security database on the server does not have a computer account for the workstation trust reltionship".
I chjecked on the Domain Contreoller, and there were no changes on the account, besides the password reset automatically done by the device.
Can anyone help?
Thanks.
Sep 09 2017 07:10 PM
SolutionSep 10 2017 11:40 PM
Sep 12 2017 07:58 AM
Is it possible the domain account password has expired and requires changing? You can verify this by logging into Office365 or any domain joined workstation with the hub username and password and see if you have the same behavior. If thats the case, have the admin set the password to never expire.
Sep 12 2017 08:10 AM
Hi, Don.
The issue, I believe, is related to changing the password on the Domain Controller, and not having set a local admin account (or at least loosing that access on my records).
I do believe the only way to recover the device is, as you mentioned, restore from factory image, which was something I was trying to avoid, even being a smooth and relatively fast process.
The recovery process can be bypassed by using the power switch in a very specific way (did it once), so you don't really need access to device settings.
Sep 12 2017 02:02 PM
Sep 23 2017 10:50 AM
I found on the documentation of the product that we can only have 1 out of 3 forms of administration accounts: local, AD account, Azure AD account. They are mutually exclusive, and the type of authentication is one of the steps of the first time configuration wizard, although it can be changed later using settings (for what you need to have the permissions).
So the only way to recover the device was performing a factory reset using the power switch trick.
Thanks for all your comments and support.
Sep 25 2017 12:43 PM
Sep 26 2017 11:25 AM
Hi, Daniel.
I don't really know why the device lost the AD trust. I know that sometimes happens on Windows machines by no special reason. And the device had my admin credentials cached, as I configured the device using the same credntials.
Anyway, the issue was fixed, and the internal SSD survided to the power switch trick :)
Sep 09 2017 07:10 PM
Solution