Account device Information error 0x80041002

New Contributor

Hello good, when I try to add the device account, it gives me all the time the error 0x80041002, the account is configured in Active Directory on prem and is configured as room in exchange and in Skype as meeting room.Thanks a lot,

4 Replies

Hi Daniel,


I have passed the test and have passed all the tests.


This is result script.


16 test executed: 0 failures 0 warnings 16 passes


Thanks and regards,







I still get the error when provisioning the device account Unable to save account information error 0x80041002.




This is an Intune error code, have you assigned an Intune license to the account you're trying to use on the Surface Hub?


The other thing is that you're actually going to need to transfer your on-premise room to 365, you've got a full hybrid configuration? 


Otherwise you won't be able to login.


Sadly Microsoft doesn't take the time to correctly inform customers about the fact that you're going to need Intune to properly use the Surface Hub.