Microsoft Tech Community Live: Surface Edition
Feb 15 2022, 08:00 AM - 12:00 PM (PST)

Screen issue - hoping its "just a software bug"

New Contributor

Hi Guys,

 

Got my Gen 1 sureface book that i absolutly love for a couple of years now...
Had a time where it stayied at home with no use (had a workplace monster with me) and now i reactivated my surface for daily use.

 

The "circles" in the pic are "ghost touch points"
its sitting in its dock, connected to power and all - no screen touch what so ever...


tried deactivating the drivers or the touch sceen itself - i think it helped a bit...

when it happeneds, i've got to turn the screen off and on for the touch to "realign" 

otherwise - cant work the mousepad on the dock or touch the screen.

can anyone tell me if this is an "internal break" (i'm hoping not) that needs a screen change or just some software issue ?

 

Thank you,

YfadSur1.jpgSur2.jpg

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