SQL Server instance raised the following fatal message || EXCEPTION_ACCESS_VIOLATION

Copper Contributor

Hi All,

 

After upgrading my SQL server from 2019 CU10 to CU15 the engine start throwing the below error:

"SQL Server instance raised the following fatal message: Error: 17310, Severity: 20, State: 1.
A user request from the session with SPID 346 generated a fatal exception. SQL Server is terminating this session.
Contact Product Support Services with the dump produced in the log directory..
The error message was raised by : Server at: Friday, February 11, 2022 11:21:24 PM. "

 

The dump file showing the error is related to access violation when the engine trying to check the availability group status, See the below dump message:

 

 

qlDumpExceptionHandler: Process 346 generated fatal exception c0000005 EXCEPTION_ACCESS_VIOLATION. SQL Server is
terminating this process.
* *******************************************************************************
*
* BEGIN STACK DUMP:
* 02/11/22 23:21:24 spid 346
*
*
* Exception Address = 00007FFAD8FF1416 Module(VCRUNTIME140+0000000000001416)
* Exception Code = c0000005 EXCEPTION_ACCESS_VIOLATION
* Access Violation occurred reading address 00000470541180D0
* Input Buffer 255 bytes -
* 16 00 00 00 12 00 00 00 02 00 00 00 00 00 00 00 00 00
* ÿÿ cR+ 01 00 00 00 ff ff 0a 00 02 00 00 00 63 52 2b 00 00 09
* Ð 4R+ 04 d0 00 34 52 2b 00 00 0d 00 0a 00 20 00 20 00 20 00
* s e l e c t 20 00 20 00 20 00 73 00 65 00 6c 00 65 00 63 00 74 00
* * i n t o # 20 00 2a 00 20 00 69 00 6e 00 74 00 6f 00 20 00 23 00
* t m p a g _ a v a 74 00 6d 00 70 00 61 00 67 00 5f 00 61 00 76 00 61 00
* i l a b i l i t y 69 00 6c 00 61 00 62 00 69 00 6c 00 69 00 74 00 79 00
* _ g r o u p s f 5f 00 67 00 72 00 6f 00 75 00 70 00 73 00 20 00 66 00
* r o m m a s t e 72 00 6f 00 6d 00 20 00 6d 00 61 00 73 00 74 00 65 00
* r . s y s . a v a 72 00 2e 00 73 00 79 00 73 00 2e 00 61 00 76 00 61 00
* i l a b i l i t y 69 00 6c 00 61 00 62 00 69 00 6c 00 69 00 74 00 79 00
* _ g r o u p s 5f 00 67 00 72 00 6f 00 75 00 70 00 73 00 0d 00 0a 00
* 20 00 20 00 20 00 20 00 0a 00 0a 00 0a 00 0d 00 0a 00
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* p r i o r i t y , 70 00 72 00 69 00 6f 00 72 00 69 00 74 00 79 00 2c 00
* o w n e r _ s i 20 00 6f 00 77 00 6e 00 65 00 72 00 5f 00 73 00 69 00
* d , s e e d i n 64 00 2c 00 20 00 73 00 65 00 65 00 64 00 69 00 6e 00
* g _ m o d e i n 67 00 5f 00 6d 00 6f 00 64 00 65 00 20 00 69 00 6e 00
* t o # t m p a r 74 00 6f 00 20 00 23 00 74 00 6d 00 70 00 61 00 72 00
* _ a v a i l a b i 5f 00 61 00 76 00 61 00 69 00 6c 00 61 00 62 00 69 00
* l i t y _ r e p l 6c 00 69 00 74 00 79 00 5f 00 72 00 65 00 70 00 6c 00
* i c a s f r o m 69 00 63 00 61 00 73 00 20 00 66 00 72 00 6f 00 6d 00
* m a s t e r . s 20 00 6d 00 61 00 73 00 74 00 65 00 72 00 2e 00 73 00
* y s . a v a i l a 79 00 73 00 2e 00 61 00 76 00 61 00 69 00 6c 00 61 00
* b i l i t y _ r e 62 00 69 00 6c 00 69 00 74 00 79 00 5f 00 72 00 65 00
* p l i c a s 70 00 6c 00 69 00 63 00 61 00 73 00 0d 00 0a 00 20 00
* 20 00 20 00 20 00 20 00 20 00 0a 00 0a 00 0d 00 0a 00
* s e l 20 00 20 00 20 00 20 00 20 00 20 00 73 00 65 00 6c 00
* e c t g r o u p 65 00 63 00 74 00 20 00 67 00 72 00 6f 00 75 00 70 00
* _ i d , r e p l 5f 00 69 00 64 00 2c 00 20 00 72 00 65 00 70 00 6c 00
* i c a _ i d , r 69 00 63 00 61 00 5f 00 69 00 64 00 2c 00 20 00 72 00
* o l e , o p e r a 6f 00 6c 00 65 00 2c 00 6f 00 70 00 65 00 72 00 61 00
* t i o n a l _ s t 74 00 69 00 6f 00 6e 00 61 00 6c 00 5f 00 73 00 74 00
* a t e , r e c o v 61 00 74 00 65 00 2c 00 72 00 65 00 63 00 6f 00 76 00
* e r y _ h e a l t 65 00 72 00 79 00 5f 00 68 00 65 00 61 00 6c 00 74 00
* h , s y n c h r o 68 00 2c 00 73 00 79 00 6e 00 63 00 68 00 72 00 6f 00
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* _ e r r o r _ n u 5f 00 65 00 72 00 72 00 6f 00 72 00 5f 00 6e 00 75 00
* m b e r , l a s t 6d 00 62 00 65 00 72 00 2c 00 6c 00 61 00 73 00 74 00
* _ c o n n e c t _ 5f 00 63 00 6f 00 6e 00 6e 00 65 00 63 00 74 00 5f 00
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* n e c t _ e r r o 6e 00 65 00 63 00 74 00 5f 00 65 00 72 00 72 00 6f 00
* r _ t i m e s t a 72 00 5f 00 74 00 69 00 6d 00 65 00 73 00 74 00 61 00
* m p i n t o # 6d 00 70 00 20 00 69 00 6e 00 74 00 6f 00 20 00 23 00
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* _ r e p l i c a _ 5f 00 72 00 65 00 70 00 6c 00 69 00 63 00 61 00 5f 00
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* o m m a s t e r 6f 00 6d 00 20 00 6d 00 61 00 73 00 74 00 65 00 72 00
* . s y s . d m _ h 2e 00 73 00 79 00 73 00 2e 00 64 00 6d 00 5f 00 68 00
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* a t e i n t o 61 00 74 00 65 00 20 00 69 00 6e 00 74 00 6f 00 20 00
* # t m p a r _ a v 23 00 74 00 6d 00 70 00 61 00 72 00 5f 00 61 00 76 00
* a i l a b i l i t 61 00 69 00 6c 00 61 00 62 00 69 00 6c 00 69 00 74 00
* y _ r e p l i c a 79 00 5f 00 72 00 65 00 70 00 6c 00 69 00 63 00 61 00
* _ c l u s t e r _ 5f 00 63 00 6c 00 75 00 73 00 74 00 65 00 72 00 5f 00
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* o m m a s t e r 6f 00 6d 00 20 00 6d 00 61 00 73 00 74 00 65 00 72 00
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* a d r _ a v a i l 61 00 64 00 72 00 5f 00 61 00 76 00 61 00 69 00 6c 00
* a b i l i t y _ r 61 00 62 00 69 00 6c 00 69 00 74 00 79 00 5f 00 72 00
* e p l i c a _ c l 65 00 70 00 6c 00 69 00 63 00 61 00 5f 00 63 00 6c 00
* u s t e r _ s t a 75 00 73 00 74 00 65 00 72 00 5f 00 73 00 74 00 61 00
* t e s 74 00 65 00 73 00 0d 00 0a 00 20 00 20 00 20 00 20 00
* 0a 00 0a 00 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00
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* s e r v e r _ n a 73 00 65 00 72 00 76 00 65 00 72 00 5f 00 6e 00 61 00
* m e , 6d 00 65 00 2c 00 20 00 0d 00 0a 00 20 00 20 00 20 00
* 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00
* C O U N T ( c m . 43 00 4f 00 55 00 4e 00 54 00 28 00 63 00 6d 00 2e 00
* m e m b e r _ n a 6d 00 65 00 6d 00 62 00 65 00 72 00 5f 00 6e 00 61 00
* m e ) A S n o 6d 00 65 00 29 00 20 00 41 00 53 00 20 00 6e 00 6f 00
* d e _ c o u n t , 64 00 65 00 5f 00 63 00 6f 00 75 00 6e 00 74 00 2c 00
* 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00 20 00 20 00
* S U M ( 20 00 20 00 20 00 20 00 20 00 53 00 55 00 4d 00 28 00
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* _ s t a t e ) A 5f 00 73 00 74 00 61 00 74 00 65 00 29 00 20 00 41 00
* S m e m b e r _ 53 00 20 00 6d 00 65 00 6d 00 62 00 65 00 72 00 5f 00
* s t a t e _ s u m 73 00 74 00 61 00 74 00 65 00 5f 00 73 00 75 00 6d 00
* , 2c 00 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00 20 00
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* A S q u o r u 20 00 41 00 53 00 20 00 71 00 75 00 6f 00 72 00 75 00
* m _ v o t e _ s u 6d 00 5f 00 76 00 6f 00 74 00 65 00 5f 00 73 00 75 00
* m 6d 00 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00 20 00
* I N T O # t 20 00 20 00 49 00 4e 00 54 00 4f 00 20 00 23 00 74 00
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* l a b i l i t y _ 6c 00 61 00 62 00 69 00 6c 00 69 00 74 00 79 00 5f 00
* r e p l i c a _ c 72 00 65 00 70 00 6c 00 69 00 63 00 61 00 5f 00 63 00
* l u s t e r _ i n 6c 00 75 00 73 00 74 00 65 00 72 00 5f 00 69 00 6e 00
* f o 66 00 6f 00 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00
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* C T r e p l i c 43 00 54 00 20 00 72 00 65 00 70 00 6c 00 69 00 63 00
* a _ s e r v e r _ 61 00 5f 00 73 00 65 00 72 00 76 00 65 00 72 00 5f 00
* n a m e , n o d 6e 00 61 00 6d 00 65 00 2c 00 20 00 6e 00 6f 00 64 00
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* O M m a s t e r 4f 00 4d 00 20 00 6d 00 61 00 73 00 74 00 65 00 72 00
* . s y s . d m _ h 2e 00 73 00 79 00 73 00 2e 00 64 00 6d 00 5f 00 68 00
* a d r _ a v a i l 61 00 64 00 72 00 5f 00 61 00 76 00 61 00 69 00 6c 00
* a b i l i t y _ r 61 00 62 00 69 00 6c 00 69 00 74 00 79 00 5f 00 72 00
* e p l i c a _ c l 65 00 70 00 6c 00 69 00 63 00 61 00 5f 00 63 00 6c 00
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* r c 72 00 63 00 20 00 0d 00 0a 00 20 00 20 00 20 00 20 00
* L E F T 20 00 20 00 20 00 20 00 4c 00 45 00 46 00 54 00 20 00
* O U T E R J O I 4f 00 55 00 54 00 45 00 52 00 20 00 4a 00 4f 00 49 00
* N m a s t e r . 4e 00 20 00 6d 00 61 00 73 00 74 00 65 00 72 00 2e 00
* s y s . d m _ h a 73 00 79 00 73 00 2e 00 64 00 6d 00 5f 00 68 00 61 00
* d r _ c l u s t e 64 00 72 00 5f 00 63 00 6c 00 75 00 73 00 74 00 65 00
* r _ m e m b e r s 72 00 5f 00 6d 00 65 00 6d 00 62 00 65 00 72 00 73 00
* A S c m O N 20 00 41 00 53 00 20 00 63 00 6d 00 20 00 4f 00 4e 00
* U P P E R ( a r 20 00 55 00 50 00 50 00 45 00 52 00 28 00 61 00 72 00
* r c . n o d e _ n 72 00 63 00 2e 00 6e 00 6f 00 64 00 65 00 5f 00 6e 00
* a m e ) = U P 61 00 6d 00 65 00 29 00 20 00 3d 00 20 00 55 00 50 00
* P E R ( c m . m e 50 00 45 00 52 00 28 00 63 00 6d 00 2e 00 6d 00 65 00
* m b e r _ n a m e 6d 00 62 00 65 00 72 00 5f 00 6e 00 61 00 6d 00 65 00
* ) 29 00 20 00 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00
* G R O U P 20 00 20 00 20 00 47 00 52 00 4f 00 55 00 50 00 20 00
* B Y a r r c . r 42 00 59 00 20 00 61 00 72 00 72 00 63 00 2e 00 72 00
* e p l i c a _ s e 65 00 70 00 6c 00 69 00 63 00 61 00 5f 00 73 00 65 00
* r v e r _ n a m e 72 00 76 00 65 00 72 00 5f 00 6e 00 61 00 6d 00 65 00
* 0d 00 0a 00 20 00 20 00 20 00 20 00 0a 00 0a 00 0d 00
* s e 0a 00 20 00 20 00 20 00 20 00 20 00 20 00 73 00 65 00
* l e c t * i n 6c 00 65 00 63 00 74 00 20 00 2a 00 20 00 69 00 6e 00
* t o # t m p a r 74 00 6f 00 20 00 23 00 74 00 6d 00 70 00 61 00 72 00
* _ a g s f r o m 5f 00 61 00 67 00 73 00 20 00 66 00 72 00 6f 00 6d 00
* m a s t e r . s 20 00 6d 00 61 00 73 00 74 00 65 00 72 00 2e 00 73 00
* y s . d m _ h a d 79 00 73 00 2e 00 64 00 6d 00 5f 00 68 00 61 00 64 00
* r _ a v a i l a b 72 00 5f 00 61 00 76 00 61 00 69 00 6c 00 61 00 62 00
* i l i t y _ g r o 69 00 6c 00 69 00 74 00 79 00 5f 00 67 00 72 00 6f 00
* u p _ s t a t e s 75 00 70 00 5f 00 73 00 74 00 61 00 74 00 65 00 73 00
* s 0d 00 0a 00 20 00 20 00 20 00 20 00 20 00 20 00 73 00
* e l e c t a r . 65 00 6c 00 65 00 63 00 74 00 20 00 61 00 72 00 2e 00
* g r o u p _ i d , 67 00 72 00 6f 00 75 00 70 00 5f 00 69 00 64 00 2c 00
* a r . r e p l i 20 00 61 00 72 00 2e 00 72 00 65 00 70 00 6c 00 69 00
* c a _ i d , a r 63 00 61 00 5f 00 69 00 64 00 2c 00 20 00 61 00 72 00
* . r e p l i c a _ 2e 00 72 00 65 00 70 00 6c 00 69 00 63 00 61 00 5f 00
* s e r v e r _ n a 73 00 65 00 72 00 76 00 65 00 72 00 5f 00 6e 00 61 00
* m e , a r . a v 6d 00 65 00 2c 00 20 00 61 00 72 00 2e 00 61 00 76 00
* a i l a b i l i t 61 00 69 00 6c 00 61 00 62 00 69 00 6c 00 69 00 74 00
* y _ m o d e , ( 79 00 5f 00 6d 00 6f 00 64 00 65 00 2c 00 20 00 28 00
* c a s e w h e n 63 00 61 00 73 00 65 00 20 00 77 00 68 00 65 00 6e 00
* U P P E R ( a g 20 00 55 00 50 00 50 00 45 00 52 00 28 00 61 00 67 00
* s . p r i m a r y 73 00 2e 00 70 00 72 00 69 00 6d 00 61 00 72 00 79 00
* _ r e p l i c a ) 5f 00 72 00 65 00 70 00 6c 00 69 00 63 00 61 00 29 00
* = U P P E R ( 20 00 3d 00 20 00 55 00 50 00 50 00 45 00 52 00 28 00
* a r . r e p l i c 61 00 72 00 2e 00 72 00 65 00 70 00 6c 00 69 00 63 00
* a _ s e r v e r _ 61 00 5f 00 73 00 65 00 72 00 76 00 65 00 72 00 5f 00
* n a m e ) t h e 6e 00 61 00 6d 00 65 00 29 00 20 00 74 00 68 00 65 00
* n 1 e l s e 6e 00 20 00 31 00 20 00 65 00 6c 00 73 00 65 00 20 00
* 0 e n d ) a s 30 00 20 00 65 00 6e 00 64 00 29 00 20 00 61 00 73 00
* r o l e , a r 20 00 72 00 6f 00 6c 00 65 00 2c 00 20 00 61 00 72 00
* s . s y n c h r o 73 00 2e 00 73 00 79 00 6e 00 63 00 68 00 72 00 6f 00
* n i z a t i o n _ 6e 00 69 00 7a 00 61 00 74 00 69 00 6f 00 6e 00 5f 00
* h e a l t h i n 68 00 65 00 61 00 6c 00 74 00 68 00 20 00 69 00 6e 00
* t o # t m p a r 74 00 6f 00 20 00 23 00 74 00 6d 00 70 00 61 00 72 00
* _ a v a i l a b i 5f 00 61 00 76 00 61 00 69 00 6c 00 61 00 62 00 69 00
* l t y _ m o d e 6c 00 74 00 79 00 5f 00 6d 00 6f 00 64 00 65 00 20 00
* f r o m # t m p 66 00 72 00 6f 00 6d 00 20 00 23 00 74 00 6d 00 70 00
* a r _ a v a i l a 61 00 72 00 5f 00 61 00 76 00 61 00 69 00 6c 00 61 00
* b i l i t y _ r e 62 00 69 00 6c 00 69 00 74 00 79 00 5f 00 72 00 65 00
* p l i c a s a s 70 00 6c 00 69 00 63 00 61 00 73 00 20 00 61 00 73 00
* a r 20 00 61 00 72 00 0d 00 0a 00 20 00 20 00 20 00 20 00
* l e f t j o 20 00 20 00 6c 00 65 00 66 00 74 00 20 00 6a 00 6f 00
* i n # t m p a r 69 00 6e 00 20 00 23 00 74 00 6d 00 70 00 61 00 72 00
* _ a g s a s a 5f 00 61 00 67 00 73 00 20 00 61 00 73 00 20 00 61 00
* g s o n a g s 67 00 73 00 20 00 6f 00 6e 00 20 00 61 00 67 00 73 00
* . g r o u p _ i d 2e 00 67 00 72 00 6f 00 75 00 70 00 5f 00 69 00 64 00
* = a r . g r o 20 00 3d 00 20 00 61 00 72 00 2e 00 67 00 72 00 6f 00
* u p _ i d 75 00 70 00 5f 00 69 00 64 00 0d 00 0a 00 20 00 20 00
* l e f t 20 00 20 00 20 00 20 00 6c 00 65 00 66 00 74 00 20 00
* j o i n # t m p 6a 00 6f 00 69 00 6e 00 20 00 23 00 74 00 6d 00 70 00
* a r _ a v a i l a 61 00 72 00 5f 00 61 00 76 00 61 00 69 00 6c 00 61 00
* b i l i t y _ r e 62 00 69 00 6c 00 69 00 74 00 79 00 5f 00 72 00 65 00
* p l i c a _ s t a 70 00 6c 00 69 00 63 00 61 00 5f 00 73 00 74 00 61 00
* t e s a s a r 74 00 65 00 73 00 20 00 61 00 73 00 20 00 61 00 72 00
* s o n a r . g 73 00 20 00 6f 00 6e 00 20 00 61 00 72 00 2e 00 67 00
* r o u p _ i d = 72 00 6f 00 75 00 70 00 5f 00 69 00 64 00 20 00 3d 00
* a r s . g r o u 20 00 61 00 72 00 73 00 2e 00 67 00 72 00 6f 00 75 00
* p _ i d a n d 70 00 5f 00 69 00 64 00 20 00 61 00 6e 00 64 00 20 00
* a 61 00

 

Please let me know if the issues happened to you as well or if you have any suggestion to find the cause of this error.

 

2 Replies

Contact Product Support Services with the dump produced in the log directory..


@Abdulkarimexe , only MS Support can analyse such dump, so do what the error message says and contact MS Support.

 

Olaf

Hi @Abdulkarimexe 

 

(1) As @olafhelper mentioned, the best option is to follow the error information and contact the Microsoft Support team. To clarify, this place is NOT where you open support ticket. This is an open forum managed and own by Microsoft but not by the same team and it is mostly for public discussions with the community.

 

The place to open a support ticket is in the "Support for business" site: https://support.serviceshub.microsoft.com/supportforbusiness

 

With that said, note that in most cases you will need to purchase a support plan or provide your Software Assurance subscription.

 

If I am not mistaken then if the issue will be found as a bug in the product then you will not need to pay for the support, but you must confirm it with the support team.

 

(2) You can also try to contact third party companies and expert which might provide a cheaper solution if they can open the ticket under their support plan or examine your database more deeply. 

 

In any case we cannot connect your database or provide this support in the forums.

 

(3) You might be able to uninstall the Cumulative Update (CU), which works in most cases, but can also lead to worse situation which is why I cannot recommend it. It is probably what I would do in many cases (after examine the system better).

 

Again! This is not a recommendation and you should not do it without an expert.

 

Uninstalling CU is done in Control Panel -> open the Programs and Features item, and then select View installed updates -> Locate the entry that corresponds to this cumulative update package under SQL Server 2019 -> and then select Uninstall.

 

I hope help you to solve the issue