SOLVED

Voicemail Message Can't be Forwarded

%3CLINGO-SUB%20id%3D%22lingo-sub-90230%22%20slang%3D%22en-US%22%3EVoicemail%20Message%20Can't%20be%20Forwarded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-90230%22%20slang%3D%22en-US%22%3E%3CP%3ECurrently%2C%20Skype%20for%20Business%20Voice%20Mail%20messages%20are%20delivered%20to%20the%20user's%20inbox.%26nbsp%3B%20Both%20individual%20and%20server%20side%20rules%20will%20not%20forward%20Voice%20Mail%20messages.%26nbsp%3B%20This%20is%20a%20feature%20that%20is%20desperately%20needed.%26nbsp%3B%20Managers%20and%20co-workers%20need%20the%20ability%20to%20have%20voice%20mail%20messages%20forwarded%20to%20them%20to%20ensure%20accurate%20coverage%20and%20customer%20response.%26nbsp%3B%20Please%20consider%20fixing%20the%20bug%20that%20prevents%20this%20from%20happening.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-90230%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECloud%20PBX%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EDesktop%20Client%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EPreview%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESkype%20for%20Business%20Adoption%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EVoice%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-103918%22%20slang%3D%22en-US%22%3ERe%3A%20Voicemail%20Message%20Can't%20be%20Forwarded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-103918%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20the%20flow%20as%20described%2C%20but%20it%20seems%20to%20catch%20all%20emails%20with%20an%20attachment.%20%26nbsp%3B%20Not%20just%20voicemails.%20%26nbsp%3BHow%20can%20I%20specify%20it%20to%20only%20run%20the%20rule%20on%20those%20messages%3F%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E(voicemail%20left%20for%20me%20in%20my%20inbox%2C%20I%20need%20it%20forwarded%20to%20others%20everytime).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E*Update%3A%20I%20added%20a%20requirement%20to%20the%20when%20the%20message%20is%20delivered%20of%20having%20%22Voice%20Mail%22%20in%20the%20subject%20and%20that%20made%20it%20only%20grab%20that%20type%20of%20message%20to%20run%20the%20flow.%20%26nbsp%3BFinally%20a%20solution%20to%20a%20year%20long%20problem!!!!!%20Thank%20you!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20629px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F19708i4E2D87B3218255B0%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Clipboard01.jpg%22%20title%3D%22Clipboard01.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-90395%22%20slang%3D%22en-US%22%3ERe%3A%20Voicemail%20Message%20Can't%20be%20Forwarded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-90395%22%20slang%3D%22en-US%22%3EMichael%2C%3CBR%20%2F%3EThis%20is%20awesome!%20Very%20well%20written%20and%20works%20just%20as%20described.%20You%20also%20helped%20me%20get%20over%20my%20fear%20of%20Flow.%20The%20possibilities%20are%20endless.%20Great%20work!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-90244%22%20slang%3D%22en-US%22%3ERe%3A%20Voicemail%20Message%20Can't%20be%20Forwarded%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-90244%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Ken%2C%20I've%20been%20leveraging%20Microsoft%20Flow%20to%20deal%20with%20forwarding%20Azure%20Voicemail%20messages.%20See%20my%20blog%20on%20this%20at%3A%20%3CA%20href%3D%22http%3A%2F%2Frealtimeuc.com%2F2017%2F04%2Fauto-forward-azure-voicemail-messages%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttp%3A%2F%2Frealtimeuc.com%2F2017%2F04%2Fauto-forward-azure-voicemail-messages%2F%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Currently, Skype for Business Voice Mail messages are delivered to the user's inbox.  Both individual and server side rules will not forward Voice Mail messages.  This is a feature that is desperately needed.  Managers and co-workers need the ability to have voice mail messages forwarded to them to ensure accurate coverage and customer response.  Please consider fixing the bug that prevents this from happening. 

3 Replies
best response confirmed by Ken Kelly (Occasional Contributor)
Solution

Hello Ken, I've been leveraging Microsoft Flow to deal with forwarding Azure Voicemail messages. See my blog on this at: http://realtimeuc.com/2017/04/auto-forward-azure-voicemail-messages/

Michael,
This is awesome! Very well written and works just as described. You also helped me get over my fear of Flow. The possibilities are endless. Great work!

I did the flow as described, but it seems to catch all emails with an attachment.   Not just voicemails.  How can I specify it to only run the rule on those messages?  

 

(voicemail left for me in my inbox, I need it forwarded to others everytime).

 

*Update: I added a requirement to the when the message is delivered of having "Voice Mail" in the subject and that made it only grab that type of message to run the flow.  Finally a solution to a year long problem!!!!! Thank you!

 

Clipboard01.jpg