Skype Room Systems stuck "Reconnecting..."

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Occasional Visitor

We are using a Logitech SmartDock with Skype Room System and keep getting issues where Skype is stuck displaying a "Reconnecting..." error when we wake up the device. If I restart the app, it immediately works again, and connecting to the internet through a browser also works fine while the error is shown in the Skype app.

 

Does anyone have any suggestions on how to resolve this issue?

3 Replies

What version are you using of Skype room system? tried updating?

So you never get a error message? 

I am not sure of the root cause but we stopped encountering this error after disabling sleep and hibernate:

 

Computer Configuration>Administrative Templates>System>Power Management>Video and Display Settings>

Turn off the display(battery): Enabled and set to 0 seconds.

Turn off the display(plugged in): Enabled and set to 0 seconds.

 

Computer Configuration>Administrative Templates>System>Power Management>Sleep Settings>

Turn off hybrid sleep (battery): Enabled

Turn off hybrid sleep (plugged in): Enabled

Allow standby states (S1-S3) when sleeping (battery): Disabled

Allow standby states (S1-S3) when sleeping (plugged in): Disabled

Specify the system sleep timeout (battery): Enabled and set to 0 seconds.

Specify the system sleep timeout (plugged in): Enabled and set to 0 seconds.

I'm having the same reconnecting problem and disabling sleep is not an option as we also have a setup to turn on and off extended displays when the tablet wakes and sleeps configured. Any other idea's out there on resolving this without having to reload the app?