Nov 15 2017 12:43 AM
We are using a Logitech SmartDock with Skype Room System and keep getting issues where Skype is stuck displaying a "Reconnecting..." error when we wake up the device. If I restart the app, it immediately works again, and connecting to the internet through a browser also works fine while the error is shown in the Skype app.
Does anyone have any suggestions on how to resolve this issue?
Nov 18 2017 03:26 PM
What version are you using of Skype room system? tried updating?
So you never get a error message?
Dec 14 2017 10:47 AM
I am not sure of the root cause but we stopped encountering this error after disabling sleep and hibernate:
Computer Configuration>Administrative Templates>System>Power Management>Video and Display Settings>
Turn off the display(battery): Enabled and set to 0 seconds.
Turn off the display(plugged in): Enabled and set to 0 seconds.
Computer Configuration>Administrative Templates>System>Power Management>Sleep Settings>
Turn off hybrid sleep (battery): Enabled
Turn off hybrid sleep (plugged in): Enabled
Allow standby states (S1-S3) when sleeping (battery): Disabled
Allow standby states (S1-S3) when sleeping (plugged in): Disabled
Specify the system sleep timeout (battery): Enabled and set to 0 seconds.
Specify the system sleep timeout (plugged in): Enabled and set to 0 seconds.
Nov 21 2018 09:52 AM
I'm having the same reconnecting problem and disabling sleep is not an option as we also have a setup to turn on and off extended displays when the tablet wakes and sleeps configured. Any other idea's out there on resolving this without having to reload the app?