Oct 20 2016 04:20 PM
Recently noticed that I get IM notification pop up but when i open the coversation, the IM is missed so that I had to ask the employee to say that again. Anyone experienced? Early we all know the IM session are not properly aligned, and we got to scroll up and down to see where the lastest message is. That found to be a bug in one of the version. I am using latest Office 2016 version.
Oct 26 2016 04:44 PM
Hi Darwin -
This would be a good question to ask in answers (support forum) if this doesn't help - but if your organization is not yet on Skype for Business 2015, you may not have Server Side Conversation history implemented. If this is not the reason, I would suggest notifyng support or opening a question in 'answers'.
answers.microsoft.com
Thanks for being an active member of the community.
Oct 26 2016 05:10 PM
Hello, Community site is not to ask questions? I will try to ask in answers.microsoft.com but i dont think anyone can answer there than here. We are using Lync 2013 infra but the client is Skype for Business 2016.
Oct 26 2016 05:27 PM
Ok - It sounds like you might not have server side conversation history enabled then. Someone else here might have other things to consider...I'll let anyone else chime in :)
No - absolutely ask your questions here - you are in the right place. When something sounds like a break/fix issue, we'll point you to support or answers where support triages 24x7.
Thanks!
Nov 20 2016 12:33 PM
Nov 21 2016 09:18 AM
This is also happening to me with another internal (inside the company) Skype for Business user--S4B flashes/notifies with a sound but the initial message does not show up and I must ask what it was they asked. (It's usually just a "Hi" or "Good morning.") It also does not show in the conversation history.
Nov 22 2016 06:19 PM
Jan 10 2019 07:24 PM
Please check if you guys have the IM conversation history is disabled? If yes, you might be experiencing a by design behavior.
Please check if you are facing below scenario:
The Lync client isn’t in the foreground. The mobile phone will display the notification on the phone for only a matter of seconds. Once the notification has disappeared, the mobile user is left with a notification on the live tile that a missed conversation occurred but when you enter the Lync client you do not see who the IM was from.
Check this link:
https://masteringlync.com/2013/09/27/lync-2013-mobile-phone-and-conversation-history/
Jan 15 2019 11:05 AM