Mar 27 2019 11:41 AM
We had a new icon reported today from our Polycom VVX 410 phone users. Not on all phones, but on some. I have checked Polycom documentation and cannot find what the icons means. It almost looks like a battery indicator, but as far as I know, these phones do not have batteries. They are getting power from POE. Any ideas what this means?
If anyone has any ideas, please let me know. We also have VVX 310 and VVX 600 model phones, but we have not seen this show up on those phones. Checking documentation at https://documents.polycom.com/bundle/vvx-ug-5-7/page/c_vvx_userguide_icons_and_status_indicators.htm... I do not see anything that resembles that green icon that appears to be a battery.
John
Mar 28 2019 02:45 PM
It looks like the BToE icon that indicates that you have a Better Together over Ethernet connection active. I guess you have connected a computer to the ethernet connection on your phone.
Mar 28 2019 02:54 PM
@Linus CansbyWe have all of our computers/phones connected with BToE, but only a few phones are showing this icon and it is new. I could not find it mentioned in the Polycom web site. Odd it just changed this week and we have not updated the firmware on the 410 phones.
Mar 28 2019 03:04 PM
Mar 29 2019 08:37 AM
@Linus Cansby, I watched through the video but did not see the same icon as I posted. Phones appear to be working, so I guess I will not worry about it at this time.
John
Apr 02 2019 04:20 AM
It was this icon i was referring to in the video. Looks the one you posted and almost at the same place on the display.
At least it is working for you so that is good.
Apr 02 2019 05:43 AM
@Linus Cansby, thanks! I did not see that when I watched the video. True, at least it is working. Still odd it is only showing on some of the 410 phones and not all the phones when they are all set up as BToE and the icon just showed up last week.
Thanks!
John
May 03 2019 05:52 AM