So I have a client with 2 users. We are working on moving them to skype for business for their phones. I'm trying to figure out the best way to route calls. Here's the situation.
- Calls will come in via the main number which will need to ring all phones
- 1 person will be assigned the main number and other user will be a delegate.
- Person assigned main number will be set to simultaneously ring delegates as well
So the above is easy. Where I am having trouble is if no one answers. Ideally we'd like a message giving the option to leave a voicemail for person 1 or person 2. But I can't see a way to do this with just 2 accounts.
If I was to add a 3rd account just for the main number, then it would be easy. But we'd rather not pay for a 3rd account. I had hoped we could have the auto-attendant forward directly to someone's voicemail, but it only allows us to forward to a person.
Does anyone have any thoughts on configuring this with just 2 user accounts? If we need to add a 3rd account, what are the minimum products we'd need? E1, cloud PBX and PSTN calling?