May 16 2018 11:23 AM - edited May 16 2018 11:39 AM
Learn the following about selecting a S4B recording solution:
1. Types of recording - Internal, PSTN, Conference, Remote Agent, Mobile, Federated Voice/Video/Chat
2. Security access
3. Interoperability - including which versions of Lync, codec support..
4. Methods of data capture - Edge, Media Relay, Standard Packet Capture
5. And more...