Aug 21 2017 12:39 AM
Morning all,
I use Skype for Business on my Samsung Galaxy A5 2017 mobile phone and all contact details for all 'contact based apps' are synced to the contacts app. However, if I view a contact who I use with Skype for Business, their contact details (email address, phone numbers) are duplicated numerous times. If I try to edit the contact within my Contacts app, everything is fine for the Exchange Active sync details and WhatsApp details, but for Skype for Business I see their phone numbers and email address duplicated about 30 times each.
This is very frustrating, so has anyone seen this behavious before please?
Thanks, Oz
Aug 21 2017 01:39 AM
Strange one. Have you tried on another android device or an iOS device?
Are you using the native mail app or Outlook?
Aug 21 2017 05:11 AM
Hi @AlexanderHolmeset - I was using the native mail app, but have now tried Outlook as well. When I edit a contact in the native Contacts app (which Outlook also uses now), I can see that the details coming from Exhange Active Sync, Outlook and WhatsApp are all what I'd expect, but the details under Skype for Business just show the same email address about 30 times and the same phone number 30 times. I haven't tried an iOS device as I haven't got one, but have tried another Android (Galaxy S5) with the same result. It's driving me mad!
Aug 21 2017 05:15 AM
Same OS version on both devices? Sounds more like a bug to me.
Jan 03 2018 07:36 AM - edited Jan 03 2018 07:37 AM
I wish there were only 30. I have one contact with HUNDREDS or maybe even thousands of duplicate details. There are so many that Android takes about 20-30 seconds to even display the contact details.
I believe the best solution so far is to just delete the contact and wait for it to resync (I think it will).
Feb 16 2018 08:22 AM
Oz did you ever find a resolution for this? I'm having the exact same issue.
Feb 17 2018 12:49 AM
Feb 21 2018 10:27 AM
Thanks Oz! I tried clearing the data cache from the Skype for Business app on my phone. That didn't work so I completely uninstalled the app and then reinstalled it. That seemed to do the trick. If the issue comes back though I plan on submitting feedback.